Brianna Brown
Dorchester ,SC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Ttec (TeleTech) - HealthCare Solutions
Harrisburg, PA
05.2019 - 02.2022
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
Customer Service Agent
Capital One
Charleston , SC
01.2017 - 05.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
- Communicated with clients regarding account services, statements, and balances.
- Facilitated communications through management of inbound and outbound customer calls.
- Addressed customer account discrepancies and concerns.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Office Admin -
Bamberg Job Corps Center
Bamberg, SC11.2015
Skills
- Business Development Understanding
- Customer Relations
- Sales Expertise
- Microsoft PowerPoint
- Microsoft Excel
- Active Listening
- Credit Card Payment Processing
- Microsoft Word
- Sales and Upselling
- Billing Adjustments and Refunds
- Technical Support
- Document and Records Management
- Critical Thinking
- Managing Multiple Tasks
- Understanding Customer Needs
- Problem-Solving Ability
- Microsoft SharePoint
- Process Transactions
- Time Management
- Customer Relationship Management
- Customer Service
- Call Volume and Quality Metrics
Timeline
Customer Service Representative
Ttec (TeleTech) - HealthCare Solutions
05.2019 - 02.2022
Customer Service Agent
Capital One
01.2017 - 05.2019
Office Admin -
Bamberg Job Corps Center
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