Brianna Brown
Summary
Consultant with extensive experience at Sally Beauty, specializing in customer service and critical thinking. Demonstrated success in conducting skin analyses and recommending personalized treatments, resulting in increased client satisfaction. Skilled in maintaining HIPAA compliance and optimizing patient flow as a Patient Coordinator, contributing to operational excellence. Currently pursuing a BSN degree in nursing to further enhance knowledge in the medical field.
Overview
9
9
years of professional experience
Work History
Color Consultant
Sally Beauty Holdings Inc.
Maricopa, Arizona
05.2022 - Current
- Balanced cash drawers and safe while handling customer transactions efficiently.
- Conducted skin analyses to identify skin types and recommend appropriate treatments.
- Evaluated client hair types and conditions to suggest ideal services.
- Educated customers on proper cosmetics application techniques.
- Ensured cleanliness and sanitation of all equipment between uses.
- Tracked inventory levels and restocked beauty products as needed.
- Received deliveries and organized items in designated facility locations.
- Communicated with colleagues to maintain smooth store operations.
Patient Coordinator
Ayr Wellness
Glendale, AZ
11.2021 - 06.2022
- Ensured patient confidentiality through strict adherence to HIPAA guidelines.
- Coordinated patient care, overseeing admissions and optimizing patient flow.
- Photocopied insurance cards and verified coverage for upcoming appointments.
- Managed office phone lines by returning calls and directing messages efficiently.
- Updated social media marketing accounts multiple times daily to enhance online presence.
- Mentored new hires on policies, procedures, and best practices for operational success.
Front Desk Manager
Great Clips Hair Salon
Mesa, AZ
04.2016 - 10.2021
- Welcomed guests, including customers and delivery personnel, upon office entry.
- Maintained inventory of office supplies and ordered as needed to fulfill demand.
- Processed client payments accurately for products and services.
- Ensured compliance with infection control protocols through regular office cleaning and sanitizing.
- Provided comprehensive administrative support and technical troubleshooting for staff.
- Handled cash transactions precisely, reconciling accounts daily.
- Oversaw daily departmental operations, including task scheduling and duty assignments.
- Addressed customer complaints promptly while adhering to company standards.
Education
Bachelor of Science - Nursing
Central Arizona College
Coolidge, AZ01-2025
Aesthetician License -
East Valley Institute of Technology - Adult Education Center
Mesa, AZ01-2019
High School Diploma -
Skyline High School
Mesa, AZ01-2018
Skills
- Critical thinking and problem-solving
- Customer service
- Communication
- HIPAA compliance
- Sense of urgency
- Skin and hair analysis
Timeline
Color Consultant
Sally Beauty Holdings Inc.
05.2022 - Current
Patient Coordinator
Ayr Wellness
11.2021 - 06.2022
Front Desk Manager
Great Clips Hair Salon
04.2016 - 10.2021
Aesthetician License -
East Valley Institute of Technology - Adult Education Center
High School Diploma -
Skyline High School
Bachelor of Science - Nursing
Central Arizona College
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