Brianna Browne
Frederick,MD
Summary
Hardworking employee enthusiastic about learning the Transportation field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
7
7
years of professional experience
Work History
School Bus Operator
MCPS
10.2023 - Current
- Conducted thorough pre-trip and post-trip inspections of the bus to ensure safety and proper functioning at all times.
- Obeyed federal, state, and local traffic laws and regulations to enable safe transportation outcomes for participants.
- Contributed to school community by participating in events such as field trips, sports games, and other extracurricular activities.
- Assisted special needs students with boarding, ensuring accessibility and accommodation.
- Demonstrated effective communication skills when interacting with children of diverse ages, backgrounds, and abilities.
- Exhibited flexibility in adapting to changes in routes or schedules as needed based on daily circumstances or school requirements.
- Collaborated closely with school administrators regarding policy updates related to transportation procedures for optimal compliance.
- Managed accurate record-keeping related to mileage logs, fuel usage reports, and maintenance records for proper documentation purposes.
- Ensured student safety by conducting regular vehicle inspections and adhering to traffic laws.
- Maintained a clean and organized bus environment for the comfort and well-being of students.
- Transported passengers safely along prescribed routes according to tight schedules.
Nail Technician and Owner
Nxiled byBri
03.2020 - Current
- Maintain a flexible schedule to accommodate salon needs
- Manage all opening and closing procedures
- Verified all end of day reports against credit and cash profits
- Process all cash transactions
- Answered the phone, scheduled appointments, responded to emails, collected payments, and executed various administrative duties
- Stayed up to date with current trends, promoted new products and services, and maintained various tools and equipment
- Cleaned the work area, maintained strategic vendor relations, and trained and coordinated new personnel
- Inform clients of all services over the phone and in person
- Aimed to provide clients with the best customer service possible
- Utilized advanced technical skills to achieve beautiful manicures and pedicures
- Performed Nail and Hand Rejuvenation treatments
- Checked in clients and guest promptly for their appointments
- Instructed clients on facility’s safety measures
- Responded to clients and guest inquiries in a friendly and professional manner
- Address all clients concerns with patience
- Continually updated salon forms and brochures with the most current information
- Monitor and tracked salon products and deliveries
- Develop new nail techniques using creativity and knowledge of trends
- Stay current on nail products and their chemical composition, structure and properties
- Select services base on clients and guest preferences
- Analyze all clients and guest hands and nail conditions to recommend appropriate products for hand and care
- Pre-booked appointments to guarantee repeat business
- Applied my knowledge of hand and foot anatomy to enhance the physical contact experience
- Built a clientele consisting of 90% return clients.
Nail Technician
VIP Nails
03.2020 - 02.2021
- Provided professional manicure and pedicure services to customers and worked closely with them to ensure that everything followed their needs
- Shaped and smoothed nails applied nail polish and artificial nails and resolved any customer problematic issues and complaints
- Answered the phone, responded to emails, collected payments, and executed various administrative duties as assigned by manager
- Stayed up to date with current trends, promoted new products and services, and maintained various tools and equipment
- Cleaned the work area, maintained strategic vendor relations, and trained and coordinated new personnel
- Aimed to provide clients with the best customer service possible
- Utilized advanced technical skills to achieve beautiful manicures and pedicures
- Performed Nail and Hand Rejuvenation treatments
- Applied my knowledge of hand and foot anatomy to enhance the physical contact experience
- Built a clientele consisting of 90% return clients.
Customer Service Representative-Comcast
HireOne and Jeffrey Scott Concierge
01.2019 - 02.2020
- Interacted with customers via telephone or face-to-face to assist with a variety of customer inquiries and issues
- Stayed up to date with current and emerging communications and entertainment technologies for both the Company and its competition
- Recognized, conveyed, promoted, and sold products and service value
- Articulated our competitive advantage
- Maintained excellent oral and written communication skills, with demonstrated ability to articulate relevant information and directions in an organized and concise manner
- Demonstrated closing techniques consistently, repeatedly, and in a timely manner
- Demonstrated the ability to establish and maintain effective relationships with customers delivering the Comcast Quality Experience (CQE)
- Acted as an Ambassador for Comcast by building rapport with the customer, supporting, reassuring, and educating the customer throughout the call and or in person
- Promoted and recommended Comcast products and services based on a logical relationship to the customer’s needs and interests
- Supported other lines of business as day-to-day business dictated
- Interacted and communicated collaboratively within the sales group and other groups, as appropriate, to provide a quality customer experience
- Achieved overall performance goals of the organization
- Other duties and responsibilities as assigned.
Cashier
KFC- Kentucky Fried Chicken
11.2017 - 03.2019
- Handled all customer payment and credit transactions
- Responsible for the daily balancing and reconciling of cash register
- Attended meetings and trainings as scheduled
- Performed basic administrative and other duties as assigned
- Operated point of sale system and kept assigned area fully stocked and clean
- Assisted customers and answered questions in a friendly manner
- Followed all established procedures for documenting errors in cashing procedures
- Set up, breaks down, stock, replenish and maintains cash register station
- Prepared trays with proper dishes, glasses, cups, condiments and eating utensils for meals
- Helped with the preparation of catering orders or other preparation duties
- At end of shift, helped to clean and restock all stations and prepare the lobby for the next business day.
Education
Nail Technician - Cosmetology Education
Award Beauty School
Hagerstown, MD05.2021
Diploma -
Suitland High School
Suitland, MD06.2019
Skills
- Administrative: Adeptly handle administrative matters including but not limited to; screening calls, multi-phone line system, faxing, copying and filing
- Communications: Excellent ability to communicate with the public, customers, interact professionally with all levels of staff and diverse backgrounds maintaining the highest level of confidentiality; known for tact and diplomacy in handling sensitive issues Strong knowledge of customer relations First-rate customer service skills Schedule management Nail preparation Self-starter Pedicures Organizational skills Client Relations Customer education Time management Sales proficiency Verbal and written communication
- Computers: Microsoft Word, Outlook, Internet
- Punctuality
- Passenger Management
- Defensive Driving
- Organization
- Vehicle Inspection
- Route Navigation
- Clean Driving Record
Timeline
School Bus Operator
MCPS
10.2023 - Current
Nail Technician and Owner
Nxiled byBri
03.2020 - Current
Nail Technician
VIP Nails
03.2020 - 02.2021
Customer Service Representative-Comcast
HireOne and Jeffrey Scott Concierge
01.2019 - 02.2020
Cashier
KFC- Kentucky Fried Chicken
11.2017 - 03.2019
Nail Technician - Cosmetology Education
Award Beauty School
Diploma -
Suitland High School