Brianna Bryan

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols.
• Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding.
• Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.
• Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies.
• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
• Coordinate with vendors who supply services or goods to the workplace.
• Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager.
• Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.

• Creates a well-organized, customer service-focused culture for residents, prospects, vendors, and employees; ensures that resident and corporate requests and concerns are promptly responded to and resolved; takes a proactive approach for all key customer touch points.
• Assists in the training, onboarding, and development of new team members. Contributes to a culture of excellence, good time management practices, and continuous learning. Embraces and promotes new technology; finds efficiencies by maximizing its utilization.
• Positively contributes to the financial performance of the operating unit.
• Supports the team to meet key metrics for the operating unit. Monitors and communicates key Notice to Vacate findings and follow up on customer satisfaction surveys and social media posts as needed.
• Assists with daily operations of the operating unit’s resident services office which may include sales, processing move-in/outs, transfers, renewals, Final Account Statements, lease agreements, delinquency, and applications as needed and in accordance with Company policies and procedures.
• Timely and appropriately documents and communicates important operating unit information to management, and resident concerns, requests, and resolutions into appropriate software systems..
• Walks all communities in the operating unit and works with the team to ensure that the condition and quality meet Irvine Company standards at all times.
• Other duties as assigned.

Variances in responsibilities may exist by operating unit.

• Front Desk Operations: Greet visitors, clients, and vendors in a friendly and professional manner, ensuring a positive experience and providing assistance as needed.
• Phone and Email Management: Answer incoming calls, transferring to the appropriate individual or department, and take accurate messages when necessary. Respond to emails promptly and effectively.
• Visitor Management: Monitor and manage visitor access and security, ensuring that all protocols are followed.
• Scheduling and Calendaring: Manage meeting room bookings, schedule appointments, and maintain shared calendars for the office.
• Administrative Support: Provide administrative assistance, such as data entry, filing, photocopying, and organizing documents and files.
• Mail and Deliveries: Receive, sort, and distribute incoming mail, packages, and deliveries. Prepare outgoing mail and packages for shipment using appropriate methods.
• Facilities Coordination: Coordinate with facilities management teams for maintenance requests, repairs, and office supply orders.
• Travel and Expense Management: Assist with travel arrangements, including booking flights, accommodation, and transportation. Process expense reports and reconcile receipts.
• Communication Liaison: Effectively communicate messages, instructions, and information to staff members, clients, and visitors.
• Office Coordination: Assist with coordinating office events, meetings, and conferences, including organizing catering, room setup, and audiovisual equipment.

Bloomingdale’s makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale’s like no other store in the world. Everyone plays a critical role to bring our mission to life. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative. We welcome and embrace diversity of background, thought and opinion while having a lot of fun along the way.

Job Overview:

The Bloomingdale’s Cosmetic’s floor is known as the heart of the store and the energy is felt the minute customers walk through our doors. The Bloomingdale’s Counter Manager develops and supervises a team of highly productive Beauty Advisors capable of providing excellent service and selling totality of our assortment both in store and on-line.
The Counter Manager leads the team’s primary focus of building and maintaining client relationships, offering outstanding service and product knowledge, while maintaining compelling merchandise presentation. The Counter Manager ensures Beauty Advisors are welcoming, friendly, and engaged; keeping productivity high and excitement alive on the sales floor and always putting the needs of the customer first.

Essential Functions:

• Create an in-store easy, seamless and fun experience allowing you to build and cultivate customer relationships
• Drive sales with in-store and online clients by embracing and being proficient with technology
• Participate in the merchandising and operational requirements of the role

Reports to: Store Manager
Supervises: Assists management with all sales associates, desk associates, stock associates

Position Overview
The assistant manager is responsible for overseeing the customer experience, training and development of the store staff, leading by example on the selling floor and maintaining the store standards on the selling floor and stockroom.

People Development
- Ensure all associates complete training per company guidelines
- Lead by example by training, developing and providing ongoing feedback and coaching on product knowledge, selling skills, visual merchandising and delivering the customer experience

Customer Experience
- Ensure an excellent level of customer service as a priority at all times by executing and achieving the Customer Experience consistently through regular assessment, coaching and follow-up with team
- Maintains all visual merchandising standards, directives, promotions, and overall cleanliness and organization of the sales floor and stockroom

Drive Sales + Profitability
- Meet or exceed profitability expectations for the store in sales, payroll, shrink and conversion

Operational Effectiveness
- Meet all payroll expectations
- Control company assets by meeting all loss prevention measures
- Execute and comply with all company policies and procedures

Additional Responsibilities
- Uses sound judgment when making decisions
- Excellent communication skills
- Acts with integrity and respect
- Adapts to changes required by the business
- Ability to handle multiple tasks simultaneously
- Assumes and completes other duties as assigned by supervisor

Job Requirements
- A proven track record for driving sales and profit, people development, and/or succession planning rating of TD or better
- Minimum two years experience with a proven track record for driving sales and profit results and training and developing a team of individuals
- Personal computer and detailed report analysis
- High school education or equivalent preferred
- Some heavy lifting in excess of 30 pounds
- Scheduled shifts may require standing for a minimum of eight hours

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.
• Handled cash transactions and maintained sales and payments records accurately.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Responded to inquiries from callers seeking information.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Answered central telephone system and directed calls accordingly.