Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brianna Buentello

Wellsville,NY

Summary

Dynamic professional with a proven track record at Oak Orchard Health, excelling in HIPAA compliance and compassionate caregiving. Leveraged customer service and mental health awareness to enhance patient satisfaction and clinic productivity. Achieved a notable increase in practice revenue through diligent insurance verification and copayment collection, demonstrating exceptional time management and empathy.

Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility and achieved repayment rate. Excellent communications skills and empathetic nature enabled achievement of positive outcomes.

Concerned Youth Care Worker experienced in working with children and youth ranging from early childhood through teenagers. Adept at completing home inspections and guaranteeing adolescents are safe and well taken care of. Coping with crisis situations and empathizing with juveniles from different backgrounds. Talented in developing and implementing core plans to meet individualized needs of children and young adults.

Overview

10
10
years of professional experience

Work History

Patient Service Representative

Oak Orchard Health
09.2024 - Current
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
  • Handled customer service inquiries in person, via telephone and through email.
  • Assisted patients in filling out check-in and payment paperwork.
  • Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
  • Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
  • Took copayments and compiled daily financial records.
  • Balanced deposits and credit card payments each day.
  • Built and maintained positive working relationships with patients and staff.
  • Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
  • Increased overall practice revenue by diligently collecting copayments and outstanding balances at the time of service.
  • Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
  • Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Delivered support to medical staff in completion of patient paperwork.

Rise the Age Staff

Hillside Children's Center
07.2023 - 09.2024
  • Assisted in daily operations, ensuring smooth workflow and efficiency.
  • Oversaw medication administration according to prescribed schedules, ensuring proper dosages were given accurately while maintaining detailed records of such transactions.
  • Maintained a safe residential space through regular inspections, risk assessments, and adherence to safety protocols.
  • Collaborated with case managers, therapists, and other professionals to develop personalized treatment plans for optimal results.
  • Assisted residents in setting and achieving personal goals, empowering them to take ownership of their lives and make positive changes.
  • Taught clients to relate socially through use of daily routines and activities.
  • Promoted positive relationships among residents through conflict resolution techniques and team-building exercises.
  • Supported the educational goals of youth under my care by providing tutoring services as needed in various subjects areas.
  • Documented residents'' progress toward goals regularly, allowing for accurate tracking of growth over time.
  • De-escalated destructive and impulsive youth behavior by assisting in finding positive alternate outlets.
  • Facilitated transportation arrangements for appointments or outings, promoting social integration in the community.
  • Fostered a supportive living environment by addressing residents'' emotional and behavioral needs.
  • Developed strong rapport with each resident under my care based on trust, empathy, understanding thus fostering therapeutic alliances that promoted healing.
  • Enhanced communication among staff and residents through regular meetings and feedback sessions.
  • Provided crisis intervention support when needed, ensuring resident safety and stability during challenging situations.
  • Completed clear and concise documentation of youth behavior and actions.
  • Aided with crisis intervention by redirecting negative behaviors and offering peer counseling.
  • Evaluated needs of youth and outlined measures to address.
  • Assisted youth with obtaining resources such as food, clothing and shelter.
  • Supported individuals dealing with mental health and emotional issues.
  • Provided education on mental health topics and resources to clients.
  • Designed safe and supportive environment for clients to discuss issues.
  • Determined clients' risk of self-harm or other dangerous behaviors.
  • Provided emergency response in crisis situations to diffuse tensions and prevent violence.
  • Supervised meetings with family members to help create support system for clients.

Life Coach

Allegany-Steuben ARC
10.2014 - 09.2023
  • Encouraged clients to set and achieve reasonable goals on weekly basis.
  • Helped clients build life management and coping skills to handle daily needs and specific stressors.
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
  • Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
  • Participated in ongoing training opportunities to stay current on best practices in disability support services.
  • Assisted disabled clients to support independence and well-being.
  • Monitored clients to assess and report physical and behavioral changes to supervisors.
  • Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
  • Assessed clients'' needs on an ongoing basis, making adjustments to support plans as necessary to ensure optimal outcomes.
  • Advocated for clients'' rights within the broader community, raising awareness about issues affecting those with disabilities.
  • Enhanced individual care plans by collaborating closely with healthcare professionals, ensuring tailored support for each client.
  • Replaced bandages, dressings, and binders to care for wounds and encourage healing.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Completed regular check-ins and progress report for each client.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.

Education

High School Diploma -

Wellsville High School
Wellsville, NY
06-2014

Skills

  • Customer service
  • HIPAA compliance
  • Appointment scheduling
  • Medical terminology
  • Insurance verifying
  • Mental health awareness
  • Positive reinforcement
  • Boundaries establishment
  • Role modeling
  • First aid and CPR
  • Time management
  • Compassionate caregiving

Timeline

Patient Service Representative

Oak Orchard Health
09.2024 - Current

Rise the Age Staff

Hillside Children's Center
07.2023 - 09.2024

Life Coach

Allegany-Steuben ARC
10.2014 - 09.2023

High School Diploma -

Wellsville High School

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Brianna Buentello