Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brianna Burden

Los Angeles,CA

Summary

Experienced Office Management and Administration Professional experienced with optimizing productivity, efficiency and service quality across various environments.

Overview

8
8
years of professional experience

Work History

Court Services Assistant

Inglewood Courthouse
Inglewood, CA
10.2022 - Current
  • Performed routine data entry or document management.
  • Prepared official court records by printing, correlating and compiling court records.
  • Researched confidential cases to prepare corresponding reports and legal documents.
  • Maintained flow of documents received and served through appropriate clerks to courtrooms and back to final destination.
  • Processed workflows related to specific areas of court processes.
  • Sorted, stamped and filed wide variety of legal and judicial materials.
  • Reviewed presented documents for compliance to standards.
  • Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
  • Responded to requests for information from public, other municipalities or state and federal legislative offices

Office Assistant

Employment Development Department
Los Angeles, CA
08.2020 - 08.2022
  • Daily answered 100+ unscreened calls for continuous periods of time on on EDD public 800 number
  • Provided quality customer service in fast-paced, high call volume environment;
  • Provided information on company policies and procedures and resolved customer questions by identifying issue and selecting best option(s) for resolution
  • Used automation tools to access and update information; and
  • Delivered service to customers within agreed service levels and established performance standards.
  • Performs variety of general/complex clerical duties such
    as: typing, dictation and transcription; mail and document
    handling; filing and records management; document
    preparation and review; composition of correspondence;
    oral communications; statistical and other record keeping;
    cashiering; and ordering and maintaining supplies and
    equipment.
  • Develops familiarity with laws and programs
    administered by State of California and Employment
    Development Department.
  • Exercises high degree of initiative and performs tasks with
    originality and independence.

Outlets Coordinator - Food & Beverage

Waldorf Astoria Beverly Hills
Beverly Hills, CA
12.2019 - 06.2020
  • Support Food and Beverage Director and Management teams with daily curated and recurring administrative tasks
  • Greet and assist guests and respond to requests in timely, friendly and efficient manner with luxury lexicon
  • Perform word-processing, create spreadsheets, typing, e-mailing, data-entry, filing, faxing, copying, taking notes and/or dictation
  • Expedite correspondence
  • Make appointment arrangements
  • Perform multiple general office duties and assist with special projects, as needed
  • Managed over 50 customer calls per day

Reservations Agent

Waldorf Astoria
Beverly Hills, CA
06.2018 - 12.2019
  • Answered 50+ incoming phone calls and sorted, distributed and sent mail correspondence.
  • Managed all reservations and fielded inquiries for high annual revenue hotel.
  • Monitored and ensured privacy of VIP clientele and their personal information.
  • Entered information for reservations into hotel’s computer system using hotel system.
  • Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Answers calls, returns e-mails, and voicemails using full Forbes standards.
  • Assists guests in booking reservations by providing superior property knowledge.
  • Prepare and action reports daily.
  • Reviews actualized rooms for potential billing errors, reviews group pick up, and assists in ensuring proper availability.
  • Monitors no shows and late cancels and alerts Front Desk
  • Assists Management, Sales Department, and Ownership group by booking transient and special VIP reservations.

Food and Beverage - Restaurant Reservationist

Waldorf Astoria
Beverly Hills, CA
12.2017 - 06.2018
  • Takes reservations for Food and Beverage department in helpful, friendly and professional manner by phone and through Hospitality operational platforms
  • Confirms reservations through computer and phone and re-verifies information with customer.
  • Efficiently resolved problems or concerns to satisfaction of all involved parties.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Maintained professional tone at all times, including during peak rush hours.
    Regularly inquired about member or guest satisfaction, anticipated additional needs and fulfilled further requests.
  • Handles special requests for VIP clientele.

Sales Support

Universal Cargo Management
Culver City, CA
09.2015 - 12.2017
  • Scheduled bi-weekly sales meetings and assisted with meeting materials and agendas.
  • Wrote and distributed meeting minutes to appropriate individuals
  • Created and maintained computer-based filing and organization systems for records, reports and documents.
  • Attended out-of-state trade shows and sales conferences to identify prospective customers using lead generating methods.
  • Acted as customer liaison between sales management and personal accounts.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Front Desk Concierge/Keyholder

Balance Spa (A Maack Spa) - Loews Hollywood Hotel
Hollywood, CA
01.2017 - 07.2017
  • Rotated between spa front desk management and monitoring reservation desk.
  • Prepared and submitted nightly bank deposits.
  • Reached quantifying daily sales goals of $100+/day
  • Executed all daily opening and closing procedures.
  • Monitored appearance and performance of front desk staff.
  • Organized salon paperwork and office files.
  • Trained employees on regular and revised spa etiquette and procedures.

Events Host

Novitex Enterprise Solutions
Los Angeles, CA
04.2017 - 07.2017
  • Organized theme-related courses and events.
  • Defined project deliverables and monitored status of tasks.
  • Collaborated with cross-functional teams to draft project schedules and plans.
  • Managed operations in accordance with budget requirements.
  • Monitored weekly catering expenses
  • Reduced and controlled expenses by reducing allotted catering budget by 12% per month.
  • Worked directly with Project Management Teams to ensure successful event execution
  • Trained backup employees on set-up procedures

Education

Associate of Science - Business Management

Long Beach City College
Long Beach, CA
06.2023

Skills

  • Microsoft Works proficiency
  • Conflict resolution
  • Sales Experience
  • Executive Event Planning & Coordinating
  • Cooperative team member
  • Reliable and Resourceful
  • Detail-oriented
  • Strong Listening & Communication skills

Timeline

Court Services Assistant

Inglewood Courthouse
10.2022 - Current

Office Assistant

Employment Development Department
08.2020 - 08.2022

Outlets Coordinator - Food & Beverage

Waldorf Astoria Beverly Hills
12.2019 - 06.2020

Reservations Agent

Waldorf Astoria
06.2018 - 12.2019

Food and Beverage - Restaurant Reservationist

Waldorf Astoria
12.2017 - 06.2018

Events Host

Novitex Enterprise Solutions
04.2017 - 07.2017

Front Desk Concierge/Keyholder

Balance Spa (A Maack Spa) - Loews Hollywood Hotel
01.2017 - 07.2017

Sales Support

Universal Cargo Management
09.2015 - 12.2017

Associate of Science - Business Management

Long Beach City College

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Brianna Burden