Brianna Bustamante
Chula Vista,CA
Summary
Reliable employee fosters customer satisfaction and increases positive feedback. Plans, delegates and follows up on expected tasks, assignments and activities to meet expectations and objectives. Focused, committed to driving top-level performance and quality service. Enthusiastic and quick-learning with proven history of bringing value to projects. Supports and prepares team to balance guest experience with necessary operational tasks. Dedicated and hardworking employee successful at leading and motivating retail workers to provide exceptional service every time. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Versatile manager with background in coordinating diverse teams and managing complex projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality. Successfully implemented innovative solutions that resulted in positive organizational changes. Motivational Team Leader skilled in designing and following production schedules. Offers proven history of maximizing team productivity to meet targets. Dedicated to employee safety and proactive assignment, schedule, and personnel management.
Overview
7
7
years of professional experience
Work History
(Traveling) Team Leader Manager
United Neurology, LLC
Woodstock, GA
09.2024 - Current
- Managed remote teams effectively, using virtual communication tools to maintain engagement and productivity.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Suggested various operational strategies to increase productivity.
- Ensured that deadlines were met by setting realistic goals.
- Initiated training sessions and coached employees to develop effective staff.
- Supported HR staff with recruiting and retaining high-performing talent.
- Led regular team meetings to communicate current business trends and relevant updates.
- Analyzed business performance data to identify areas of strength and improve areas of weakness.
- Provided regular reports to senior management on team performance, challenges, and strategic recommendations.
- Set clear team goals and monitored progress, adjusting strategies as needed to meet targets.
- Analyzed and measured employee performance, taking appropriate disciplinary action or recognition based on work performance.
- Provided technical assistance when needed.
- Assigned work and monitored performance of project personnel.
- Oversaw the recruitment, onboarding, and training of new team members, ensuring a quick adaptation to company standards.
- Ensured compliance with company policies and industry regulations, mitigating risk and maintaining integrity.
- Delegated work assignments and prioritized tasks.
- Managed team budget and resources efficiently, reducing costs while maintaining high-quality standards.
- Created shift schedules and coordinated with team members to maintain sufficient staffing levels during employee absences.
- Partnered with upper management and HR to identify effective resolutions for employee relations issues.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Recruited, trained, and supervised new staff members.
- Utilized project management software to track team tasks, deadlines, and accomplishments.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Key Holder
Abercrombie & Fitch
Kennesaw, GA
09.2022 - Current
- Supervised bank deposits and security procedures to support store opening and closing.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Assisted in general housekeeping to maintain store image.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Protected store assets by assisting with audits, routine cycle counts and physical inventory.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Collaborated with management to determine key tasks and delegate to staff members.
- Partnered with store leadership team to learn and understand management processes and reports.
- Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
- Incorporated product knowledge in sales process to maximize sales, units sold and dollar value of transactions.
- Facilitated and developed lasting relationships with clients to increase client retention.
- Developed extensive product knowledge, growing revenue and building consumer base.
- Identified opportunities to drive traffic into store through networking, community outreach and product launches.
- Counted and balanced registers.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained, managed and motivated employees to promote professional skill development.
- Mentored newly hired staff in upselling techniques to improve sales.
- Managed daily operations, client relations and IT.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Evaluated store performance and incorporated feedback to implement improvement plans.
Receptionist
Tucker Chiropractic
Rome, GA
05.2024 - 09.2025
- Assisted with special projects assigned by management when required.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Maintained security by following procedures, monitoring logbooks, and issuing visitor badges.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Scheduled appointments for clients, customers, and other visitors.
- Greeted visitors and provided them with assistance.
- Provided administrative support to various departments, assisting with document preparation and data entry.
- Managed inventory of office supplies and placed orders to ensure adequate stock levels.
- Verified visitors' identification cards before allowing access to the building.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Managed company database and ensured the accuracy of contact information.
- Performed data entry tasks into various computer systems accurately and promptly.
Packager
Yamaha
Kennesaw, GA
07.2020 - 07.2022
- Organized and labeled boxes in pallet racks to make item retrieval faster.
- Promoted workplace safety and smooth production by keeping workspaces clean, organized and free of hazards.
- Moved materials and items to shipping or to other designated areas.
- Assembled cartons, crates and containers to prepare for shipping.
- Marked and labeled containers with accurate shipping information to prevent delays.
- Assembled customer orders from stock and placed orders on pallets or shelves.
- Verified quantity and quality of products pre-shipment to comply with production standards.
- Utilized advanced packaging solutions for fragile items to prevent shipping damage and profit loss.
- Monitored flow of products into processing machinery, speeding up scanning, packing and loading.
- Operated hand trucks, pallet jacks and forklifts to move materials.
- Logged packaging activities and filed reports in company databases.
- Inspected orders for accuracy by carefully reviewing containers, products, packaging and labeling.
Machine Operator
TI Automotive Systems
Cartersville, GA
09.2019 - 07.2020
- Prepared machine for production processes by equipping with required tools and parts.
- Documented daily production data and submitted accurate time logs to keep management up-to-date.
- Monitored and observed production line to watch for pile-ups and jams.
- Verified production orders prior to starting set-up.
- Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues.
- Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives.
- Maintained assigned equipment and performed daily inspections to increase equipment longevity and cut costs.
- Organized pallets and secured materials with plastic wrap to prepare for movement to skids.
- Utilized fastening equipment to fasten, package and stack materials and products.
- Monitored production line, watching for pile-ups or jams.
Cashier
Khols
Cartersville, GA
09.2018 - 09.2019
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Learned roles of other departments to provide coverage and keep store operational.
Education
High School Diploma -
Woodland High School
Cartersville, GA05.2019
Skills
- Customer Service
- Workplace Safety
- Resource Management
- Customer Service Management
- Task Delegation
- Sales and Marketing
- Payroll and Budgeting
- Report Analysis
- Microsoft Word
- Data Collection
- Microsoft
- Travel Administration
- Sorting and Labeling
- Appointment Scheduling
- Stakeholder management
- Remote team management
- Workload management
Languages
2,
Timeline
(Traveling) Team Leader Manager
United Neurology, LLC
09.2024 - Current
Receptionist
Tucker Chiropractic
05.2024 - 09.2025
Key Holder
Abercrombie & Fitch
09.2022 - Current
Packager
Yamaha
07.2020 - 07.2022
Machine Operator
TI Automotive Systems
09.2019 - 07.2020
Cashier
Khols
09.2018 - 09.2019
High School Diploma -
Woodland High School
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