Brianna Butler

• Enhanced client satisfaction through customized insurance solutions.
• Organized and facilitated informative seminars, increasing community awareness of available insurance products and services.
• Developed strong rapport with clients, leading to numerous referrals and repeat business.
• Reduced client attrition rate by proactively addressing concerns and identifying potential coverage gaps during routine account reviews.
• Efficiently resolved complex customer inquiries by leveraging deep understanding of policy details and available resources.
• Exceeded sales targets through consistent follow-up with leads and effective closing techniques.
• Maintained up-to-date knowledge of industry regulations, enabling accurate advice and policy recommendations.
• Generated quotes and proposals for clients to match individual needs.
• Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.

• Train, coach, and develop a team of 40+ employees
• Delegate tasks to team and provide follow-up
• Hold team accountable for their performance; provide coaching and
• counseling as needed
• Ensure team provides fast, friendly, and accurate service
• Ensure product quality, cleanliness, maintenance and security standards
• are met
• Staff and schedule appropriately to control Guest relations
• Ensure proper cash handling and deposit procedures are followed
• Supervised operations staff and kept employees compliant with company
• policies and procedures.
• Developed and implemented strategies to maximize customer satisfaction.
• Set, enforced, and optimized internal policies to maintain responsiveness to demands

• Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
• Served as a knowledgeable resource for local activities, attractions, dining options, maximizing guests'' enjoyment of their stay in the area.
• Streamlined guest check-in/check-out processes for increased efficiency and reduced waiting times.
• Resolved customer complaints diplomatically, leading to higher customer retention rates and positive word-of-mouth referrals.
• Managed high-pressure situations for improved customer experiences during peak hours.
• Trained new employees in company policies and best practices, resulting in consistently positive guest feedback.
• Maintained a welcoming atmosphere with attentive service, positively impacting repeat business.

*Knowledge and application of the policies, procedures, laws, and programs

governing the agency

*Ability to speak clearly and correctly, and to communicate with others to

obtain and verify information concerning eligibility

*Detect and evaluate potential fraudulent situations

Analyze and interpret written, numerical, and verbal data from various

sources

*Be detail oriented and enter data accurately into a computerized system

*Navigate through computer screens, and complete and review basic

computer documents and other forms.

*Conducted interviews with participants to assess eligibility.

*Conducted phone and video interviews to assess candidates based I remote locations