Brianna Byron

• Maintained human resources regulatory compliance with local, state and federal laws.
• Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
• Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
• Monitored and handled employee claims involving performance-based and harassment incidents.
• Implemented performance reviews and motivational strategies to elevate HR team results.
• Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
• Processed employee claims involving performance issues and harassment.
• Fostered positive work environment through comprehensive employee relations program.
• Distributed employee engagement surveys to identify areas of improvement.

• Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
• Operated and maintained applicant tracking and candidate management systems.
• Developed recruiting strategies to identify qualified candidates and build network.
• Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
• Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
• Verified applicant references and employment details.
• Maintained filing system of current, prospective and future positions.
• Oversaw full cycle recruiting for over 300 vacancies each quarter.
• Evaluated strengths and weaknesses of candidates through effective screening processes.
• Explained questions in better detail for interviewees to allow truthful answers.
• Obtained updated contact information from all subjects and verified data for accuracy.
• Conducted interviews with participants to assess eligibility.
• Observed participants and recorded results.
• Recruited and screened 478 potential candidates.

• Facilitated initiative to address disparities in hiring racial and ethnic minority applicants.
• Liaised with HR and payroll to coordinate and manage employee leaves of absence.
• Met with staff to resolve difficult situations related to performance and conflict management.
• Improved operational processes resulting in productivity increase in HR department.
• Conducted salary survey research for both exempt and non-exempt positions.
• Delivered strategic workforce planning, benefits administration, labor relations, succession planning and reporting systems.
• Worked cooperatively with collective bargaining union representatives and management to establish accurate job position descriptions, classifications, pay grades and compensation.
• Provided advice to leadership on implementation of HR policies and procedures, collective bargaining and union agreements and business rollouts.
• Conducted confidential investigations of discrimination, harassment and workplace violence.
• Executed redesign of organizational structures to enhance team and leadership effectiveness through operational analysis, needs assessments and process mapping.
• Implemented company's first sourcing tracking system.
• Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
• Audited workplace, employee and management policies and procedures.
• Coached managers through employee engagement, documentation, discipline and performance improvement plans.
• Developed and enforced company policy and procedures relating to human resources activity.
• Understood, interpreted and mediated human resources inquiries to support administration of human resources policies, procedures and programs.
• Improved quality of hiring decisions by working with hiring managers on new comprehensive employment selection processes.
• Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
• Facilitated criminal background check process for new hires.
• Implemented and supervised orientation procedures for new hires.
• Provided guidance to managers and employees on talent management, payroll, FMLA, and benefits.
• Verified applicant references and employment details.
• Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
• Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
• Compiled and produced qualified candidates' information for hiring manager review and liaised between parties to coordinate formal, management interviews.
• Maintained filing system of current, prospective and future positions.
• Facilitated new employee orientations to foster positive team attitude.
• Advised, coached and counseled managers and staff to support human resources policies, procedures, programs and labor relations.
• Conducted 2 recruiting events per week to grow passive talent pipeline to prepare for future hiring needs resulting in 60 Associates a week.
• Managed workday to maneuver through applicants.
• Verifying Candidates I-9 information
• Oversaw and managed hiring process and assisted human resources.
• Maintained work structure by updating job requirements and job descriptions for positions.
• Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols.
• Advocated for staff members and counsel supervisors to identify and resolve conflicts.
• Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
• Verified and submitted timekeeping information for accurate and efficient payroll processing.
• Managed payroll data entry and processing for 943 employees to comply with predetermined company guidelines.

• Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
• Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
• Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
• Coordinated schedules to arrange management interviews with applicants.
• Advertised job opportunities on social media platforms and job boards.
• Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.
• Checked accrued hours against listed hours for leave time.
• Maintained employee confidence and protected payroll operations by keeping information confidential.
• Updated employee files with new details such as changes in address or salary levels.
• Processed new hire paperwork and documents.
• Updated employee banking records when it was necessary.
• Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
• Maintained employee privacy and protected payroll operations by keeping all information confidential.
• Researched and resolved time discrepancies.
• Processed wage garnishments and child support.
• Verified timekeeping records and handled any discrepancies with employees.
• Adhered to social distancing protocols and wore mask or face shield.
• Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
• Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
• Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
• Partnered with vendors and suppliers to effectively manage and budget.
• Identified and resolved unauthorized, unsafe or ineffective practices.
• Led improvement initiatives to advance operational efficiencies and increase revenue.
• Formulated processes to reduce downtime and financial loss.
• Developed tactics by using Workday, ADP, TextUs, Ring Central, Teams, Microsoft Excel,Word, and Etc
• Scanned documents and saved in database to keep records of essential organizational information.
• Reviewed completed work for compliance with regulations.
• Produced monthly reports with advanced Excel spreadsheet functions.
• Monitored database updates and verified for correctness.
• Applied data entry knowledge skills to resolve indecipherable or garbled messages.
• Sent completed entries for evaluation and final approval.
• Organized, sorted and checked input data against original documents.
• Coded and processed applications into required electronic formats.
• Corrected data entry errors to prevent duplication or data degradation.
• Evaluated source documents to locate needed information.
• Entered numerical data into databases with speed and accuracy using 10-key pad.
• Contributed to annual performance appraisals by working with supervisors to achieve consistency and compliance with established procedures.
• Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
• Conducted workplace compliance training to reduce liability risks and operate effectively.
• Developed innovative and creative sales pitches to expand prospect understanding of company.
• Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
• Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
• Verified and submitted timekeeping information for accurate and efficient payroll processing.
• Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
• Documented and processed all garnishments for bankruptcies, student loans and child support orders.
• Researched payroll errors and processed payments for federal and state taxes, social security, Medicare, and various employee deductions, annuity contributions and retirement plan withholdings.
• Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
• Uploaded time records into ADP and made adjustments to create accurate database for payroll processing functions.
• Checked figures, postings and accounting documents for correct entry, mathematical accuracy and proper coding.
• Verified on-time submission of payroll taxes and within constraints of Internal Revenue Service.
• Assisted accountant with both internal and external audits relating to processing of payroll.
• Reconciled all payroll liabilities to general ledger and prepared monthly payroll accrual entries.
• Produced payroll activities documentation and reports to meet corporate guidelines and promote transparency.
• Applied knowledge of regulations, employment law and tax code to keep operations in compliance with applicable standards.

• Adhered to health and prescription insurance products, delivery systems and claims systems.
• Contacted insurance companies to discuss and resolve unpaid claims and incorrectly paid
• Reported policy changes and company conditions affecting customer satisfaction.
• Developed sales leads from direct referrals, networking and targeted marketing campaigns.
• Tracked progress of all outstanding insurance claims.
• Calculated premiums and established payment methods for sales.
• Conducted annual reviews of existing policies to update information.
• Remained impartial in order to advise clients based on circumstances.
• Finalized sales and collected necessary deposits.
• Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
• Met with customers to provide information about available products and policies.
• Collected premiums on or before effective date of coverage.
• Collected, analyzed and validated agency commissions.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
• Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Streamlined operations to improve process efficiency.
• Interviewed, hired and trained new employees for production positions.
• Set overall vision and provided team leadership.
• Delegated high volumes of work to empower team, build trust and assist with professional development.
• Worked with management team to implement proper division of responsibilities.
• Monitored workflow to improve employee time management and increase productivity.
• Increased customer satisfaction through adherence to quality standards and customer requirements.
• Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
• QA Lead

• Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
• Collaborated with colleagues to implement best practices across department and exceed team goals.
• Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
• Monitored market trends and activities to maintain competitive rates and strategies, increasing net revenue.
• Responded to clients' questions, issues and complaints and implemented appropriate solutions.
• Resolved financial inconsistencies through collection of outstanding fees, management of refunds and delivery of travel documentation.
• Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
• Strengthened quality controls to enhance revenue and control downtime.
• Maintained consistent record of completing projects in accordance with schedule and budget requirements.
• Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
• Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
• Arranged travel accommodations for groups, couples, executives and special needs clients.
• Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
• Capitalized on emerging industry and market trends to enhance business and customer relations strategies.
• Took proactive approach to identifying and resolving issues that could have negative impact on business operations and revenue generation.
• Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Monitored workflow to improve employee time management and increase productivity.
• Evaluated employee performance and coached and trained to improve weak areas.
• Achieved results by working with staff to meet established targets.
• Maintained compliance with company policies, objectives, and communication goals.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
• Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
• Created successful work schedules for each team member to maintain deadlines and fully staff shifts.

• Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
• Contributed to annual performance appraisals by working with supervisors to achieve consistency and compliance with established procedures.
• Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols.
• Completed projects on time and under budget while resolving complex issues for senior leaders.
• Delivered consultative services and recruited qualified and diversified candidates for employment.
• Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
• Implemented quality control initiatives to reduce downtime and increase revenue.
• Compiled data and reviewed information for accuracy prior to input.
• Completed data entry tasks with accuracy and efficiency.
• Entered numerical data into databases with speed and accuracy using 10-key pad.
• Managed workflow scheduling, data entry and accuracy verification for large data projects.
• Identified data entry errors and reported to necessary departments.
• Reviewed and updated client correspondence files and database information to maintain accurate records.
• Scanned documents and saved in database to keep records of essential organizational information.
• Corrected data entry errors to prevent later issues such as duplication or data degradation.
• Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
• Kept optimal quality levels to prevent critical errors and support team performance targets.
• Organized, sorted and checked input data against original documents.
• Reviewed completed work for compliance with regulations.
• Verified accuracy of data before transcribing.
• Located and corrected data entry errors and reported to management.
• Supported multiple departments with special projects.
• Sorted documents and maintained organized filing process.
• Added documents to file records and created new records to support filing needs.
• Executed data verification to detect errors.
• Obtained scanned records and uploaded into database.
• Monitored database updates and verified for correctness.
• Outlined appropriate processes and procedures to fulfill and complete inquiries.
• Evaluated source documents to locate information needed for each data entry field.
• Produced monthly reports using advanced Excel spreadsheet functions.
• Compiled information and input into systems like Excel, Word, Sharepoint, Quickbooks and workday database.

• Performed internal and external audits and research and administrative reviews of programs and plans to support HR administration.
• Coordinated and set up meeting materials, presentations and audiovisual systems.
• Supported coordination of benefits open enrollment activities and process.
• Maintained office supplies, distributed mail, and processed invoices for payment.
• Documented human resources records and maintained confidentiality of sensitive personal information.
• Responded to inquiries by answering telephone calls, in-person questions and emails.
• Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols.
• Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
• Advocated for staff members and counsel supervisors to identify and resolve conflicts.
• Oversaw and managed hiring process and assisted human resources.
• Completed projects on time and under budget while resolving complex issues for senior leaders.
• Reviewed and screened applicant resumes to identify qualified candidates.
• Improved customer service rankings by quickly resolving issues to improve overall satisfaction.

+ Edit or add your own

• Delivered consultative services and recruited qualified and diversified candidates for employment.
• Conserved time and improved workflows by handling special projects and emergency solutions.
• Updated Human Resources Information System (HRIS) database, maintained data accuracy, and assisted with system changes.
• Partnered with management team to coordinate on-boarding and off-boarding processes.