Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Brianna Cafferata

Henderson,NV

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Foundever
Las Vegas, NV
01.2024 - Current
  • Answered customer inquiries and provided accurate information regarding claims and services.
  • Answered incoming calls, providing frontline customer support or assistance with product and service transactions.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Human Resources Coordinator

Caesars Entertainment
Las Vegas, NV
02.2023 - 12.2023
  • Updated employee records in HR database system.
  • Handled confidential information with discretion and sensitivity.
  • Assisted customer service with inbound and outbound calls regarding HR inquiries.
  • Prepared documents for termination processes such as exit interviews and severance packages.
  • Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections.
  • Scheduled meetings with employees to address concerns and grievances.
  • Handled employee discipline and termination to address policy infractions.

Front Desk Patient Coordinator

IM Sulzbacher
Jacksonville, FL
10.2022 - 12.2022
  • Prepared charts for upcoming appointments by obtaining relevant information from previous visit records.
  • Collected payments from patients and processed billing information.
  • Assisted dentists with administrative tasks such as filing, faxing, photocopying.
  • Managed patient records and ensured accuracy of data.
  • Resolved conflicts between staff members or between staff members and customers.
  • Coordinated patient appointments and scheduled follow-up visits.
  • Answered incoming calls and provided customer service support to patients.
  • Communicated effectively with dentists, staff members and vendors regarding any issues that arose during daily operations.

Employment Specialist

Nevada JobConnect
Las Vegas, NV
05.2021 - 06.2022
  • Assisted clients with developing an appropriate career plan that incorporated their skills and interests.
  • Counseled clients on resume writing, interviewing techniques, job search strategies, and other related topics.
  • Conducted individualized assessments to determine client's eligibility for employment programs.
  • Placed individuals in jobs based on skills, abilities and interests.
  • Advising claimants of any issue that may affect their UI eligibility will provide claimants an opportunity to remove barriers.

Tax Associate

Adrian's Tax Services
Upland, CA
02.2021 - 04.2021
  • Assessed client with their financial information.
  • Completes their taxes, resolving questions and problems concerning state tax, answering telephone calls, determining eligibility by comparing client information to requirements, also scheduling and administrative duties

Customer Advisor

Goodyear Auto Service Center
Jacksonville, FL
08.2020 - 01.2021
  • Selling company supported products and services.
  • Meeting sales goals set by management.
  • Developing and maintaining a thorough knowledge of products and services to provide accurate information to customers.
  • Evaluating customer needs and making recommendations utilizing the "marketing approach to selling."
  • Attending sales training and continually building product knowledge.
  • Perform a variety of manual tasks for extended periods of time, which may include light and heavy lifting, including commercial tires and wheels, standing, bending, sitting and squatting.
  • Scheduling fleet service appointments and coordinating appointments with the service department.
  • Conducting fleet needs evaluations and providing customers with cost analysis and benefits.

Sales Associate

Cashman Photo Enterprises
Las Vegas, NV
04.2016 - 11.2018
  • Worked on the sales floor while providing excellent customer service and maintaining visual merchandise displays.
  • Taking pictures using proper techniques and methods, thrive in a fast-paced environment.
  • Have a strong attention to detail.
  • Achieve personal daily sales goals.
  • Always putting the customer first. Work well in a team environment.
  • Assess in-store stock levels and communicate low inventory levels to retail managers on a daily basis.
  • Assist customers with a variety of transactions through a seamless and friendly experience.
  • Demonstrate expertise in all technologies.
  • Defuse customer situations and provide resolution in a timely and effective manner.

Education

High School Diploma -

Silverado High School
Las Vegas, NV
06-2020

Skills

  • Product Knowledge
  • Call Management
  • Appointment Scheduling
  • Data Collection
  • Paperwork Processing
  • Data Entry
  • Microsoft Outlook
  • Critical Thinking
  • Payment Processing
  • Clerical Support
  • Documentation
  • Schedule mastery
  • Typing 40 WPM

Languages

Spanish
Limited

Timeline

Customer Service Representative

Foundever
01.2024 - Current

Human Resources Coordinator

Caesars Entertainment
02.2023 - 12.2023

Front Desk Patient Coordinator

IM Sulzbacher
10.2022 - 12.2022

Employment Specialist

Nevada JobConnect
05.2021 - 06.2022

Tax Associate

Adrian's Tax Services
02.2021 - 04.2021

Customer Advisor

Goodyear Auto Service Center
08.2020 - 01.2021

Sales Associate

Cashman Photo Enterprises
04.2016 - 11.2018

High School Diploma -

Silverado High School

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Brianna Cafferata