Brianna Campbell

• Mentor and guide team members to foster proper completion of assigned duties, accuracy and commitment to friendly service.
• Lead team of [15] members while providing exceptional customer service.
• Build relationships with customers through positive attitude and attentive response.
• Participate in cross-functional team-building activities on weekly basis.

• Orchestrate numerous private parties and corporate events.
• Ensure memorable guest experience through timely table service as well as offer memorable experiences to guests and foster repeat business.
• Skilled at anticipating, identifying and fulfilling guest needs and clarifying special orders.
• Deal with complaints and problems with positive attitude.
• Operate efficiently in high-volume setting.
• Perform closing duties, setting up for incoming shift, preparing cash drawers and taking inventory.
• Train new hires in 10 Steps of Service for exceptional guest experience.
• Generate higher ticket averages by training employees on suggestive up-selling techniques.

FULFILLMENT DEPARTMENT:

• Handle all customer service calls for national interview TV talk show.
• Accurately represent Legacy with extensive brand knowledge.
• Complete understanding of all products for upselling customers on all calls.
• Manage any discrepancies and customer complaints.
• Record and maintain customer information.
• Manage logs and reports for inventory sold.
• Prepare customer and productivity reports for management.
• Ensure that all orders are placed in computer database and delivered to appropriate customer in timely fashion.

CRAFT SERVICES:

• Set up and prepare client and guest Green Room.
• Greet clients and TV studio guests warmly.
• Serve as needed.

• Greeted incoming clients professionally and provided friendly, knowledgeable assistance.
• Kept reception area clean and neat to give visitors positive first impression.
• Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
• Answered phone promptly and directed incoming calls to correct offices.
• Schedule meetings and conference rooms.
• Sorted, received and distributed mail correspondence between departments and personnel.

• Welcomed office visitors and give on campus tours of school to interested parents and students.
• Manage front desk by greeting parents, answering phones, passing out tardies, etc…
• Schedule meetings with parents and teachers.
• Daily office tracking & filing responsibilities for attendance, tardies, and other documents.
• Work directly with Principal on various after school projects and programs put on by students.