BRIANNA CAMPBELL
Jacksonville,FL
Summary
- Interpersonal & negotiation skills
- Clear & Concise communication
- Complex Problem Solving
- File Management for Full claim cycle
- Knowledgeable in legal liability as well as insurance coverages.
Overview
7
7
years of professional experience
Work History
Claims Adjuster
The Work Force Group
Jacksonville, FL
09.2022 - 05.2023
- Primary role and responsibility is to help the insured bring their home to it's "pre-loss" condition.
- Assign field adjuster to claim and provide them with FNOL information.
- Make contact with insured within 24 hours of claim assignment.
- Timely communication with insured to keep them updated throughout their claim ; This also includes timely communication with attorneys, public adjusters and field adjusters.
- Update claim / file notes every 5-7 days.
- Respond to voicemails within a 24-48 hour period.
- Responsible for taking recorded statements as needed
- Identifying and obtaining the field adjuster's report to ascertain claim value.
- Determining policy coverage which includes claim approval or denial.
- Very skilled in creating denial letter with management approval.
- Clear communication with management for approval on settlement amount(s) that are outside of my authority limits.
- Assess assigned claims for fraud or subrogation
- Also will refer claims to SIU if needed.
Appraisal Coordinator
LoanDepot
Jacksonville, Florida
11.2020 - 09.2022
- Assigned Region - Texas
- 150-200 loans in pipeline on a consistent basis
- Schedule appraisals
- Review appraisals once completed
- Responsible for finding and creating relationships with appraisers throughout the State of Texas
- Assigning loans to appraisers, with quick turnaround times of 7 days
- Providing exceptional service to customers by having appraisals completed at a competitive timeframe based off of other lenders
- Collaborated with appraisers, facility managers and vendors
- Engaged bank approved appraisers and environmental firms to foster external relationships.
- Resolved customer complaints or answered customers' questions.
Mortgage Loan Processor
Navy Federal Credit Union
Pensacola, FL
12.2015 - 08.2019
- Managed loan application pipeline by completing and submitting reports within allotted turn-around times
- Managed conditions sent from underwriting departments
- Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues
- Determined loan eligibility by conducting income analysis, credit checks and repayment ability reviews
- Inspected loan documentation for mistakes and corrected discrepancies
- Contacted outside sources, references and vendors to verify client financial information
- Evaluated financial statements and contacted institutions and customers to clarify details.
Skills
- Florida (DHS)
- Texas
- Louisiana
- Mississippi
Timeline
Claims Adjuster
The Work Force Group
09.2022 - 05.2023
Appraisal Coordinator
LoanDepot
11.2020 - 09.2022
Mortgage Loan Processor
Navy Federal Credit Union
12.2015 - 08.2019
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