Brianna Cano
San Antonio,TX
Summary
With a proven track record in the dental and treatment coordinating field, I excel in customer relations, enhancing patient care and office efficiency. My adeptness in Microsoft Excel and ability to build rapport with diverse teams have significantly contributed to operational improvements, showcasing my dependable nature and commitment to excellence.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Dental Assistant/Dental Treatment Coordinator
Dezavala Dental
San Antonio, TX
04.2021 - 05.2023
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
- Completed insurance verifications and claim forms for patient intake and processing.
- Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
- Maintained records management system to process personnel information and produce reports.
- Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
- Conducted financial counseling sessions for new and existing patients.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Laid out dental instruments and equipment before procedures.
Dental Assistant
Derek J Chang DDS
Corpus Christi, TX
12.2019 - 08.2020
- Laid out dental instruments and equipment before procedures.
- Prepared bills and completed insurance forms using system software.
- Established clean, sterile and welcoming environment for patients.
- Prepared patients by explaining scheduled treatments and potential side effects.
- Educated patients on proper oral hygiene techniques and habits.
- Demonstrated proficiencies in telephone, e-mail, fax, and front-desk reception within high-volume environment.
- Scheduled and attended staff meetings and committees to record minutes for future reference.
- Transcribed recorded practitioners' diagnoses and recommendations into medical records.
Lead Dental Assistant/Receptionist/Administrative Assistant
La Costa Dental
Corpus Christi, TX
08.2015 - 10.2019
- Prepared bills and completed insurance forms using system software.
- Stocked and prepared exam and treatment rooms by setting up required instruments, tools, supplies and equipment.
- Implemented infection control policies when preparing treatment areas or disposing of hazardous waste materials.
- Documented patient records with procedures performed and added notes taken to charts.
- Actively participated in team meetings to discuss workflow strategies for improving productivity.
- Updated patient records with new data and treatment information.
- Tracked inventory levels of dental materials, tools, and equipment to ensure sufficient stock was always available.
- Assisted dentist during examinations by retracting patient's cheeks and tongue.
- Took medical and dental history and recorded vital signs of patients.
- Demonstrated proficiencies in telephone, e-mail, fax, and front-desk reception within high-volume environment.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Verified, updated and entered patient information into system.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
Receptionist/ Assistant
Venus Med Spa
Fort Lauderdale, FL
12.2018 - 07.2019
- Processed payments from customers via cash or credit card transactions.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Sorted incoming mail and directed to correct personnel each day.
- Composed and prepared routine correspondence, letters and reports with job-related software.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
- Scheduled and confirmed appointments.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Scheduled appointments for clients and ensured accuracy of information.
Receptionist/Sales Associate
Mike Shaw Toyota
Corpus Christi, TX
09.2012 - 03.2013
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
- Scheduled appointments for clients, customers, and other visitors.
- Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Prepared sales contracts, collected payments and coordinated vehicle delivery with service department.
- Participated in trade shows and other industry events in order to promote products offered by the dealership.
- Scheduled automotive deliveries with vendors and customers.
- Prepared merchandise for purchase or rental.
- Maintained up-to-date database of sales contacts and customer information.
- Developed relationships with potential buyers through phone calls and emails.
- Checked purchased vehicles at delivery time for damage and completed remaining preparations.
- Answered store and merchandise questions and led customers to wanted items.
- Provided follow-up customer service after a car sale was completed.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Advised customers on financing options and warranties available for their purchase.
Education
RDA - CPR, HIPPA, OSHA
South Texas Vo-Tech
Corpus Christi, TX07.2015
Basics - One-year
Del Mar College
Corpus Christi, TX12.2012
Basics - One-year
Coastal Bend College
Beeville, TX06.2012
High School Diploma -
A.C. Jones High School
Beeville, TX06.2012
Skills
- CPR Certified
- OSHA
- HIPPA
- Medical Instrument Sterilization
- Proficient in Customer Relations
- Appointment Management
- Administered Office Budgeting
- Medical Assistance
- Pediatric Sedation Expertise
- Oversaw Supply Procurement and Maintenance
- Dental Assistant
- Experience in scheduling appointments
- Document Organization
- Customer Service Support
- Treatment and insurance coordination
- Proficient in Office Technology
- Microsoft Excel Proficiency
- Computer Skills
- Adaptable Learner
- Diligent Contributor
- Ability to Build Rapport with Diverse Teams
- Good Verbal and Communication Skills
- Integrity
- Dependable
- Secretarial duties
Certification
- HIPPA Certified
- Registered Dental Assistant
- OSHA Certified
- CPR Certified
Languages
English
Professional
Spanish
Limited
References
References available upon request.
Timeline
Dental Assistant/Dental Treatment Coordinator
Dezavala Dental
04.2021 - 05.2023
Dental Assistant
Derek J Chang DDS
12.2019 - 08.2020
Receptionist/ Assistant
Venus Med Spa
12.2018 - 07.2019
Lead Dental Assistant/Receptionist/Administrative Assistant
La Costa Dental
08.2015 - 10.2019
Receptionist/Sales Associate
Mike Shaw Toyota
09.2012 - 03.2013
RDA - CPR, HIPPA, OSHA
South Texas Vo-Tech
Basics - One-year
Del Mar College
Basics - One-year
Coastal Bend College
High School Diploma -
A.C. Jones High School
Similar Profiles
Donna FelipeDonna Felipe
Dental Hygienist at Westwood Dental | City Dental | Thompson DentalDental Hygienist at Westwood Dental | City Dental | Thompson Dental
Soila ContrerasSoila Contreras
Registration/Front Desk Receptionist at International Dental Joliet/Dynasty Dental PLLCRegistration/Front Desk Receptionist at International Dental Joliet/Dynasty Dental PLLC
Helya BayazidiazarHelya Bayazidiazar
Dental Assistant, Chairside at Riviera Dental, Fortune Dental, Centennial DentalDental Assistant, Chairside at Riviera Dental, Fortune Dental, Centennial Dental
Collin DoanCollin Doan
Sales Associate at Sams Club DistributionSales Associate at Sams Club Distribution
Karen VasquezKaren Vasquez
Registrar at Urban Champions AcademyRegistrar at Urban Champions Academy