Brianna Carrasco
Plano,TX
Summary
Hi, I'm Brianna and I'm a hardworking employee with 6+ years in customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated with desire to take on new challenges, while exceeding expectations in high volume, and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Bartender/Beverage Cart Attendant
Gleneagles country club
Plano , tx
09.2022 - 08.2023
- Stocked shelves with a range of beverages, including beer, wine, cocktails, juices, soda, and water; replenished supplies like cups, napkins, straws, stirrers and ice throughout the shift.
- Cleaned and maintained the beverage cart on a daily basis.
- Maintained knowledge of current promotions and discounts for customers as needed.
- Enforced adherence to health regulations when serving products. Executed safety protocols while operating the beverage cart, mitigating accidents and injuries.
- Delivered orders quickly and efficiently while maintaining quality standards of product presentation.
- Resolved customer complaints or inquiries promptly and courteously while upholding company values.
- Communicated effectively with co-workers to ensure smooth operations during peak times.
- Assisted fellow team members when needed to ensure optimal efficiency during shifts.
- Monitored inventory levels closely and restocked items when necessary.
- Informed management about any issues related to equipment malfunctions or damaged merchandise.
- Tabulated sales to reconcile with cash, checks and credit card transactions to close out cart daily.
- Completes daily side work assigned by manager.
- Maintained high standards of customer service while overseeing fast-paced operations, enforcing legal drinking age regulations.
- Effectively multitasked within fast-paced environment.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Assisted in designing, developing, and implementing new training methods and techniques.
- Evaluated employee performance before, during, and after training sessions.
- Collaborated with management team to determine appropriate learning objectives for each program.
Shop Coordinator
Cowboy Up Mens Salon
Dallas , TX
05.2022 - 09.2022
- Ordered supplies and materials as needed for shop operations.
- Ensured a safe working environment by conducting safety inspections of the shop area.
- Monitored employee performance to ensure compliance with company standards.
- Assisted in developing short-term and long-term goals for the shop team.
- Resolved customer complaints in a timely fashion.
- Maintained up-to-date knowledge of products available in the shop.
- Promoted special events through various marketing strategies such as email campaigns, social media.
- Reviewed sales reports to identify areas of improvement for increased profitability.
- Managed shop jobs to complete work orders on time and keep tasks prioritized.
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Front Desk Receptionist
Lake havasu primary care
Lake Havasu City , AZ
01.2021 - 07.2021
- Greeted and registered clinic patients on arrival, while implementing an efficient appointment scheduling system to avoid double bookings
- Provided information regarding services offered by the clinic.
- Processed payments from patients and balanced cash drawer at the end of each shift.
- Responded to patient inquiries via phone or email in a timely manner.
- Recorded patient visits meticulously using an electronic health record system, regularly updating existing records for precise and up-to-date information.
- Prepared documents for new patients, such as consent forms, questionnaires.
- Managed incoming and outgoing correspondence with other healthcare providers or offices regarding referrals or medical records requests.
- Organized filing systems both electronically and manually for easy access of medical documentation.
- Retrieved medical charts for doctor's review before meeting with patients.
- Provided support to nursing staff by helping them manage their workloads during peak hours.
- Maintained adherence to HIPAA guidelines throughout the handling of confidential information. Executed precise and timely data entry of sensitive data into databases.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Trained new staff on office procedures, insurance processes and medical terminology.
- Straightened up waiting room to maintain neat and organized space.
- Ensured the reliability of documents by meticulously proofreading for accuracy and completeness, including verification of client insurances.
Cocktail Server
Avi Resort and Casino
Laughlin , NV.
05.2019 - 09.2020
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared and served alcoholic beverages in accordance with company standards.
- Checked identification of customers to verify age requirements for purchase of alcohol.
- Monitored guest consumption of alcohol and intervened as needed according to established guidelines.
- Assisted in stocking bar area.
- Received payment by cash or credit card and return change when necessary.
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Performed opening, closing duties such as setting up, breaking down the bar area.
- Provided exceptional service to high volume of daily customers, and communicated take drink orders accurately.
- Maintained tidiness and organization throughout bar area.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Suggested cocktail choices based on customer preference, daily specials and inventory availability.
- Collaborated with bartenders to invent specialty and seasonal drinks, increasing overall revenue.
Assistant Manager
Kid to Kid
Allen , TX
10.2018 - 03.2019
- Monitored inventory levels and reordered merchandise as needed.
- Assisted in the development of store policies and procedures.
- Trained, coached, and mentored new team members on customer service and operational standards.
- Developed promotional strategies to increase sales and profitability.
- Scheduled staff shifts to ensure adequate coverage during peak hours.
- Collaborated with other managers on projects such as store layout changes or marketing campaigns.
- Analyzed sales figures to identify trends and opportunities for improvement.
- Implemented loss prevention measures to protect against shoplifting or theft incidents.
- Performed daily opening and closing duties including cash handling and reconciliation.
- Responded promptly to customer inquiries or complaints regarding products or services.
- Maintained a neat, clean, organized work environment that meets company standards.
- Reconciled returns and exchanges quickly while following established procedures.
- Positively impacted product relevance through careful distribution, merchandising and display techniques.
- Supervised bank deposits and inventory receipts as part of closing procedures.
- Interviewed job applicants and selected skilled individuals to fill store positions.
- Delegated tasks and communicated expected deadlines to team members, supervising task completion.
Manager
Fuzzys taco shop
Plano , TX
06.2017 - 10.2018
- Conducted weekly inventory, placed orders for liquor and beer, and tracked stock levels to ensure adequate supply.
- Developed and implemented new drink recipes to keep the menu fresh.
- Maintained an organized bar area and ensured cleanliness of all glassware and equipment.
- Supervised staff in the preparation of drinks, ensuring accuracy in accordance with company standards.
- Managed cash register operations, including taking payments from customers, issuing change and providing receipts.
- Provided excellent customer service by anticipating guests' needs, responding promptly to requests, greeting each guest warmly upon arrival.
- Ensured compliance with health department regulations regarding food safety standards.
- Created monthly schedules for bar staff based on anticipated business volume.
- Assisted with training and interviewing potential employees for bar positions, making hiring decisions when necessary.
- Enforced rules governing alcohol consumption responsibly among patrons.
- Developed marketing strategies designed to increase revenue from beverage sales.
- Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Verified employee hours worked against timesheets provided by supervisors.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Education
High School Diploma -
STONE COAST ACADEMY
Miami, FL03.2018
Skills
- Money management
- Suggestive Selling
- Complex Problem-Solving
- Outstanding Customer Service
- Point of Sale Systems
- New Hire Training
- Relationship Building
- Fast learning
References
References available upon request.
Timeline
Bartender/Beverage Cart Attendant
Gleneagles country club
09.2022 - 08.2023
Shop Coordinator
Cowboy Up Mens Salon
05.2022 - 09.2022
Front Desk Receptionist
Lake havasu primary care
01.2021 - 07.2021
Cocktail Server
Avi Resort and Casino
05.2019 - 09.2020
Assistant Manager
Kid to Kid
10.2018 - 03.2019
Manager
Fuzzys taco shop
06.2017 - 10.2018
High School Diploma -
STONE COAST ACADEMY
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