Brianna Carrasco
Plano,TX
Summary
Hi, I'm Brianna and I'm a hardworking employee with 6+ years in customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated with desire to take on new challenges, while exceeding expectations in high volume, and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Bartender/Beverage Cart Attendant
Gleneagles country club
Plano, tx
09.2022 - 08.2023
- Stocked shelves with a range of beverages, including beer, wine, cocktails, juices, soda, and water; replenished supplies like cups, napkins, straws, stirrers and ice throughout the shift.
- Cleaned and maintained the beverage cart on a daily basis.
- Maintained knowledge of current promotions and discounts for customers as needed.
- Enforced adherence to health regulations when serving products. Executed safety protocols while operating the beverage cart, mitigating accidents and injuries.
- Delivered orders quickly and efficiently while maintaining quality standards of product presentation.
- Resolved customer complaints or inquiries promptly and courteously while upholding company values.
- Communicated effectively with co-workers to ensure smooth operations during peak times.
- Assisted fellow team members when needed to ensure optimal efficiency during shifts.
- Monitored inventory levels closely and restocked items when necessary.
- Informed management about any issues related to equipment malfunctions or damaged merchandise.
- Tabulated sales to reconcile with cash, checks and credit card transactions to close out cart daily.
- Completes daily side work assigned by manager.
- Maintained high standards of customer service while overseeing fast-paced operations, enforcing legal drinking age regulations.
- Effectively multitasked within fast-paced environment.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Assisted in designing, developing, and implementing new training methods and techniques.
- Evaluated employee performance before, during, and after training sessions.
- Collaborated with management team to determine appropriate learning objectives for each program.
Shop Coordinator
Cowboy Up Mens Salon
Dallas, TX
05.2022 - 09.2022
- Ordered supplies and materials as needed for shop operations.
- Ensured a safe working environment by conducting safety inspections of the shop area.
- Monitored employee performance to ensure compliance with company standards.
- Assisted in developing short-term and long-term goals for the shop team.
- Resolved customer complaints in a timely fashion.
- Maintained up-to-date knowledge of products available in the shop.
- Promoted special events through various marketing strategies such as email campaigns, social media.
- Reviewed sales reports to identify areas of improvement for increased profitability.
- Managed shop jobs to complete work orders on time and keep tasks prioritized.
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Front Desk Receptionist
Lake havasu primary care
Lake Havasu City, AZ
01.2021 - 07.2021
- Greeted and registered clinic patients on arrival, while implementing an efficient appointment scheduling system to avoid double bookings
- Provided information regarding services offered by the clinic.
- Processed payments from patients and balanced cash drawer at the end of each shift.
- Responded to patient inquiries via phone or email in a timely manner.
- Recorded patient visits meticulously using an electronic health record system, regularly updating existing records for precise and up-to-date information.
- Prepared documents for new patients, such as consent forms, questionnaires.
- Managed incoming and outgoing correspondence with other healthcare providers or offices regarding referrals or medical records requests.
- Organized filing systems both electronically and manually for easy access of medical documentation.
- Retrieved medical charts for doctor's review before meeting with patients.
- Provided support to nursing staff by helping them manage their workloads during peak hours.
- Maintained adherence to HIPAA guidelines throughout the handling of confidential information. Executed precise and timely data entry of sensitive data into databases.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Trained new staff on office procedures, insurance processes and medical terminology.
- Straightened up waiting room to maintain neat and organized space.
- Ensured the reliability of documents by meticulously proofreading for accuracy and completeness, including verification of client insurances.
Cocktail Server
Avi Resort and Casino
Laughlin, NV.
05.2019 - 09.2020
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared and served alcoholic beverages in accordance with company standards.
- Checked identification of customers to verify age requirements for purchase of alcohol.
- Monitored guest consumption of alcohol and intervened as needed according to established guidelines.
- Assisted in stocking bar area.
- Received payment by cash or credit card and return change when necessary.
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Performed opening, closing duties such as setting up, breaking down the bar area.
- Provided exceptional service to high volume of daily customers, and communicated take drink orders accurately.
- Maintained tidiness and organization throughout bar area.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Suggested cocktail choices based on customer preference, daily specials and inventory availability.
- Collaborated with bartenders to invent specialty and seasonal drinks, increasing overall revenue.
Assistant Manager
Kid to Kid
Allen, TX
10.2018 - 03.2019
- Monitored inventory levels and reordered merchandise as needed.
- Assisted in the development of store policies and procedures.
- Trained, coached, and mentored new team members on customer service and operational standards.
- Developed promotional strategies to increase sales and profitability.
- Scheduled staff shifts to ensure adequate coverage during peak hours.
- Collaborated with other managers on projects such as store layout changes or marketing campaigns.
- Analyzed sales figures to identify trends and opportunities for improvement.
- Implemented loss prevention measures to protect against shoplifting or theft incidents.
- Performed daily opening and closing duties including cash handling and reconciliation.
- Responded promptly to customer inquiries or complaints regarding products or services.
- Maintained a neat, clean, organized work environment that meets company standards.
- Reconciled returns and exchanges quickly while following established procedures.
- Positively impacted product relevance through careful distribution, merchandising and display techniques.
- Supervised bank deposits and inventory receipts as part of closing procedures.
- Interviewed job applicants and selected skilled individuals to fill store positions.
- Delegated tasks and communicated expected deadlines to team members, supervising task completion.
Manager
Fuzzys taco shop
Plano, TX
06.2017 - 10.2018
- Conducted weekly inventory, placed orders for liquor and beer, and tracked stock levels to ensure adequate supply.
- Developed and implemented new drink recipes to keep the menu fresh.
- Maintained an organized bar area and ensured cleanliness of all glassware and equipment.
- Supervised staff in the preparation of drinks, ensuring accuracy in accordance with company standards.
- Managed cash register operations, including taking payments from customers, issuing change and providing receipts.
- Provided excellent customer service by anticipating guests' needs, responding promptly to requests, greeting each guest warmly upon arrival.
- Ensured compliance with health department regulations regarding food safety standards.
- Created monthly schedules for bar staff based on anticipated business volume.
- Assisted with training and interviewing potential employees for bar positions, making hiring decisions when necessary.
- Enforced rules governing alcohol consumption responsibly among patrons.
- Developed marketing strategies designed to increase revenue from beverage sales.
- Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Verified employee hours worked against timesheets provided by supervisors.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Education
High School Diploma -
STONE COAST ACADEMY
Miami, FL03.2018
Skills
- Money management
- Suggestive Selling
- Complex Problem-Solving
- Outstanding Customer Service
- Point of Sale Systems
- New Hire Training
- Relationship Building
- Fast learning
References
References available upon request.
Timeline
Bartender/Beverage Cart Attendant
Gleneagles country club
09.2022 - 08.2023
Shop Coordinator
Cowboy Up Mens Salon
05.2022 - 09.2022
Front Desk Receptionist
Lake havasu primary care
01.2021 - 07.2021
Cocktail Server
Avi Resort and Casino
05.2019 - 09.2020
Assistant Manager
Kid to Kid
10.2018 - 03.2019
Manager
Fuzzys taco shop
06.2017 - 10.2018
High School Diploma -
STONE COAST ACADEMY
Similar Profiles
Mason FlakusMason Flakus
Server Trainer at Gleneagles Country ClubServer Trainer at Gleneagles Country Club
Lindsay JanderaLindsay Jandera
Beverage Cart Attendant at Gleneagles Country ClubBeverage Cart Attendant at Gleneagles Country Club
Dorin TomaDorin Toma
Dining Room Manager at Gleneagles Country ClubDining Room Manager at Gleneagles Country Club