Summary
Overview
Work History
Education
Skills
Timeline
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Brianna Carroll

Kosciusko,MS

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

5
5
years of professional experience

Work History

Assistant Manager, Customer Service

Boddles Wine And Spirits
02.2022 - Current
  • Improved customer satisfaction by addressing and resolving customer complaints in timely manners.
  • Developed detailed plans based on broad guidance and direction.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Kept accurate records to document customer service actions and discussions.
  • Implemented new policies and procedures to enhance overall customer experience while adhering to company guidelines.
  • Collaborated with marketing department to launch and manage promotional activities and campaigns.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Established team priorities, maintained schedules and monitored performance.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Took ownership of customer issues and followed problems through to resolution.
  • Enhanced team productivity by implementing effective communication strategies and collaborative efforts.

Restaurant Bar Manager

Jason's Southern Table
Kosciusko, MS
02.2019 - 02.2022
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Managed cash handling procedures including daily reconciliation reports, bank deposits, and accurate record-keeping practices for financial accountability.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Generated 63% in higher ticket averages by training 20+ employees on suggestive upselling techniques.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Orchestrated social functions, formal engagements and business meetings, resulting in significant increase in overall sales.
  • Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing 85% improvement over prior onboarding process.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Closed out cash register and prepared cashier report at close of business.
  • Strengthened team performance with regular coaching sessions, performance evaluations, and constructive feedback.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Followed strict recipes and drink measurements to minimize product used.
  • Streamlined processes for ordering supplies, managing stock levels, and minimizing waste to reduce operational costs.
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.

Education

Associate of Arts - Business Administration And Management

Holmes Community College
Goodman, MS
05.2024

High School Diploma -

Choctaw County High School
Ackerman, MS
05.2017

Skills

  • Research and due diligence
  • Budget Administration
  • Business Administration
  • Industry Awareness
  • Training and coaching
  • Proficient in Excel, Word, and Spreadsheets
  • Employee Coaching and Mentoring
  • Performance Tracking
  • Multitasking
  • Problem-Solving
  • Written Communication
  • Shift Scheduling
  • New Hire Training

Timeline

Assistant Manager, Customer Service

Boddles Wine And Spirits
02.2022 - Current

Restaurant Bar Manager

Jason's Southern Table
02.2019 - 02.2022

Associate of Arts - Business Administration And Management

Holmes Community College

High School Diploma -

Choctaw County High School

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Brianna Carroll