Hi, I’m
Brianna Carter
Milwaukee,WI
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
years of professional experience
Work History
Bradley Townhomes
Assistant Property Manager
02.2024 - Current
Job overview
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs
- Reviewed camera footage when needed (ex. Break ins, fires, neighborhood violence) and reported to MPD
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
Otto's Beverage Center
Cashier
07.2020 - 03.2024
Job overview
- Assist with stocking
- Promote weekly sales items.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Harbor Pointe Apartments
Leasing Manager
03.2022 - 10.2023
Job overview
- Responsible for thorough knowledge of leasing techniques, sales methods, and policies and procedures of Monarch Investment and Management Group
- Accepts and completes required application information from the prospective residents
- Creates all lease documents and facilitates getting all parties to sign where required
- Maintains all resident files both physical and digital in YARDI and CRM Flex
- Utilizes required telephone etiquette and techniques
- Assists Property Manager in ensuring all property marketing is current, accurate, and relevant
- Responsible for daily marketing efforts through Craigslist and/or other outreach
- Assists Property Manager in building and maintaining a resident relations program
- Communicates with residents and prospects through text, email, and phone call.
- Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
- Collected, completed, and processed lease applications.
- Developed marketing strategies to attract new tenants, ultimately improving occupancy rates.
- Optimized unit turnover times by working closely with maintenance staff to prioritize repairs and cleaning tasks.
- Established key relationships with potential leasers and renters.
- Mentored new leasing agents, providing guidance on industry best practices and improving overall team performance.
- Reviewed camera footage as needed and reported to MPD
LaQuinta Inn & Suites
Night Auditor
01.2019 - 03.2020
Job overview
- Overseeing all guest requests
- Keeping all official paperwork up to date
- Managing the front desk
- Oversee the mini-market and process customer transactions.
Abundant Faith Church of Integrity
Sound Technician & Engineer/ Special Service Assistant
01.2017 - 01.2019
Job overview
- Assemble monitors and ensure an accurate stage setup; including visual monitors, microphones, and instruments
- Assist funeral directors for services scheduled at the church; via sound, casket placement, programs, etc
- Oversee the production and sound quality for all services and special events
- Maintain an equal sound level to enhance the sound quality within the facility
- Directly oversee the controls on the sound board
- Coordinate stage lights for visual effects during church services, concerts, and special occasions
- Communication liaison for the Media team and senior church leadership
- Directly links communication between the Minister of Music and Musical Director for accurate sound quality during sound checks and throughout all services/events.
- Separated instruments, vocals, and peripheral sounds and mixed during post-production stage.
- Controlled microphones, sound levels and outputs to produce high-quality tracks for variety of clients.
- Collaborated with event organizers to ensure optimal audio setup for various venues and occasions.
Education
New School for Community Services , WI
High School Diploma
HOPE Christian High School , WI
High School Diploma
Skills
- Administrative Support
- Strong Communication Skills
- Property tours and inspections
- Telephone and email etiquette
- Relationship building and rapport
- Video Surveillance
References
Available Upon Request
Timeline
Assistant Property Manager
Bradley Townhomes
02.2024 - Current
Leasing Manager
Harbor Pointe Apartments
03.2022 - 10.2023
Cashier
Otto's Beverage Center
07.2020 - 03.2024
Night Auditor
LaQuinta Inn & Suites
01.2019 - 03.2020
Sound Technician & Engineer/ Special Service Assistant
Abundant Faith Church of Integrity
01.2017 - 01.2019
New School for Community Services
High School Diploma
HOPE Christian High School
High School Diploma
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