BRIANNA CASANOVA

• Lead department operations by managing inventory orders and coordinating the timely distribution of products during truck days.

• Execute projects such as setting up new displays, organizing seasonal sections, and designing aisle layouts to enhance store presentation.

• Demonstrate strong attention to detail when overseeing inventory accuracy and product placement.

• Collaborate with team members to ensure efficient workflow and maintain a well-organized shopping environment.

• Manage multiple priorities, including project assignments and daily departmental tasks, ensuring timely completion.

• Communicate effectively with team members and management to execute department initiatives and store standards.

• Adapt quickly to changing priorities and new projects, maintaining flexibility and problem-solving skills.

• Maintain a high level of accuracy and organization when handling departmental orders and setups.

• Support store visual merchandising efforts to improve customer experience and drive sales.

• Provide an exceptional customer experience by ensuring the customer is always the priority
• Determine customer needs based on customer preferences; suggest additional merchandise to compliment customer selection
• Demonstrate knowledge of store products and services (including Loyalty programs) to build sales and minimize returns
• Proactively assist customers who are using devices to shop and compare, whether Macy's devices or their own
• Retrieve additional merchandise at customers' request (i.e., retrieve merchandise from stockroom; pull merchandise to assist customers in fitting room)
• Develop new business and expand client base through in-store interaction, suggestive selling, and on the floor presence
• Complete fulfillment orders including picking merchandise, packing & shipping orders, and making in store pickup orders ready for customers
• Learn and apply packing policies & techniques to ensure every customer receives his/her package in good condition
• Process shippable returns and abandoned in store pickup ordering