Brianna Castillo
Corpus Christi
Summary
Dynamic professional with a proven track record in office and restaurant management. Excelled in customer service and office administration, enhancing customer satisfaction and streamlining financial processes. Skilled in multi tasking and team leadership, achieving operational excellence and efficiency.
Overview
7
7
years of professional experience
Work History
Office Manager
Rooster Fabrication
09.2022 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Restaurant Manager
Nolans Restaurant
11.2020 - 09.2022
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Call Center Representative
X-Ray on Wheels
04.2019 - 11.2020
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Restaurant Team Member
Nolans Restaurant
05.2018 - 04.2019
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
Education
Business
Del Mar College
Corpus Christi, TXFlour Bluff Highschool
Corpus Christi, TX2018
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Payroll processing
- Billing
- Data entry
- Account reconciliation
Timeline
Office Manager
Rooster Fabrication
09.2022 - Current
Restaurant Manager
Nolans Restaurant
11.2020 - 09.2022
Call Center Representative
X-Ray on Wheels
04.2019 - 11.2020
Restaurant Team Member
Nolans Restaurant
05.2018 - 04.2019
Business
Del Mar College
Flour Bluff Highschool
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