Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate

Brianna Cates

Wichita,KS

Summary

I am a young adult, trying to figure out my future career. Therefore I’m willing and flexible to learn new things every day. And open myself to new opportunities. I am a driven, outgoing, and ambitious young woman who is excited for new beginnings.

I am a creative hands-on learner who strives to learn new things every day. I encouraged myself to go the extra mile and to get out of my comfort zone so I can strive for new opportunities and challenges.

Throughout middle school and high school I joined the avid program to prepare for life after high school. Avid stands for Advancement Via individual determination. AVID is an in school academic college prep course. It prepares students for future successes in college courses and job opportunities.

I am always striving to help out my community in anyway I can whether that is community service with my church or community.

Working for Buckle I have grown so much over the years by pushing myself to grow each and every day. I did dynamic sales with a proven track record, and have excellent customer service and great create customer relationships. My management and visual merchandising are well equipped. I get recognized for achieving sales targets and fostering team collaboration. I was awarded teammate of the season, two seasons in a row at Buckle! I credit myself as an adaptable and dependable teammate with strong communication skills to enhance customer experiences and strive for store success. Committed to promoting loyalty programs and optimizing inventory management. I am excited and determined for new beginnings.

Overview

5
5
years of professional experience

Work History

Sales Assistant in Training

Buckle
10.2023 - Current
  • Worked with my Store manager to create an organized work environment.
  • Setting standards with teammates to promote and encourage an efficient work environment.
  • Training and doing role-plays with teammates to have full understanding and education over new product and new standards in the store.
  • In charge of running a team throughout the day, setting goals and actions for the daily set up.
  • Assisted customers in selecting merchandise, enhancing overall shopping experience.
  • Managed inventory levels, ensuring product availability and organization on sales floor.
  • Executed visual merchandising strategies to maintain store aesthetics and drive sales.
  • Supported daily operations by processing transactions accurately and efficiently.
  • Maintained cleanliness and organization of store environment, fostering a welcoming atmosphere.
  • Collaborated with team members to achieve sales goals and improve customer service standards.
  • Collaborated with team members to achieve a cohesive and efficient store environment.

Sales Associate

Buckle
10.2023 - Current
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Processed transactions efficiently, ensuring accurate handling of cash and credit payments.
  • Maintained merchandise displays, contributing to appealing store aesthetics and product visibility.
  • Collaborated with team members to achieve sales goals and optimize customer service efforts.
  • Learned inventory management practices, supporting stock replenishment and organization tasks.
  • Demonstrated product knowledge to educate customers on features, benefits, and usage.
  • Adapted quickly to changing priorities during peak shopping hours, maintaining service quality.
  • Participated in training sessions to improve sales techniques and customer engagement strategies.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Assistant Manager

Buckle
09.2024 - 08.2025
  • Responsible for running the store when the store manager and department manager weren’t in.
  • Encourage the team to be successful by educating and training them on new standards and procedures.
  • Connecting with our guests with our loyalty programs and good customer service.
  • Opening and closing the store and responsible for counting drawers and store cleanliness.
  • Keeping track of daily goals and actions and carrying them out throughout the shift. Training all teammates and setting standards for the day..
  • Assisted in managing daily store operations to ensure optimal customer experience.
  • Collaborated with team to implement effective merchandising strategies, enhancing product visibility.
  • Provided training and support to new staff on sales techniques and product knowledge.
  • Analyzed sales data to identify trends and inform inventory management decisions.
  • Developed and maintained strong customer relationships, fostering loyalty and repeat business.
  • Monitored store compliance with company policies, ensuring adherence to standards of operation.

Coordinator's Assistant

Texas Roadhouse
08.2022 - 10.2023
  • Assisted in daily operations by coordinating schedules and managing staff communications.
  • Communicating with all teammates throughout every shift for full understanding and smooth coordination.
  • Supported event planning and execution for promotional activities and community engagement initiatives.
  • Organized inventory management processes to ensure timely supply replenishment and reduce waste.
  • Responsible for an even flow of traffic when seating new tables in the restaurant.
  • Creating a seating schedule through the shift and having it work efficiently.
  • Collaborated with management to refine operational procedures, increasing overall team efficiency.
  • Adapted quickly to changing priorities, providing seamless support during peak business hours.
  • Implemented digital tools for scheduling, improving communication flow among team members and departments.

Hostess Trainer

Texas Roadhous
08.2021 - 10.2023
  • Trained new host staff on customer service protocols and restaurant operations.
  • Developed onboarding materials to enhance training effectiveness for host team.
  • Coordinated daily staff meetings to address challenges and promote teamwork among hosts.
  • Monitored guest flow and seating arrangements to optimize efficiency during peak hours.
  • Implemented feedback collection system to improve host performance and guest satisfaction.

Classroom Assistant

Country Child Care Daycare
06.2021 - 10.2021
  • Supported classroom activities by preparing materials and assisting teachers with lesson implementation.
  • Facilitated small group instruction to enhance student engagement and comprehension.
  • Maintained a safe and organized learning environment conducive to child development.
  • Monitored student progress, providing feedback to teachers for individualized support plans.

Set Designer

Crowley College Theater Department
09.2020 - 05.2021
  • Collaborated with directors and production teams to conceptualize set designs.
  • Assisted in constructing and painting sets using various tools and materials.
  • Organized and maintained inventory of set design supplies and equipment.
  • Adapted designs based on feedback to enhance visual storytelling.
  • Supported implementation of safety protocols during set construction processes.

Education

High School Diploma -

Southeast High School
Wichita, KS

Associate of Arts -

Crowley Community College
Arkansas City, KS

Skills

  • Adaptable and flexible
  • Honest and dependable
  • Reliable and responsible
  • Cash handling
  • Goal oriented
  • Relationship building
  • Stock management
  • Cash register operation
  • Complex Problem-solving
  • Visual merchandising
  • Display building
  • Fitting room maintenance
  • Team collaboration
  • Customer relationship management
  • Inventory tracking
  • Order fulfillment
  • Upselling strategies
  • Loyalty program promotion
  • Promotional event support
  • Returns and exchanges
  • Sales target achievement
  • Team support and assistance
  • Hospitality and accommodation
  • Customer service
  • Strong communication and interpersonal skills
  • Team cooperation

Timeline

Assistant Manager

Buckle
09.2024 - 08.2025

Sales Assistant in Training

Buckle
10.2023 - Current

Sales Associate

Buckle
10.2023 - Current

Coordinator's Assistant

Texas Roadhouse
08.2022 - 10.2023

Hostess Trainer

Texas Roadhous
08.2021 - 10.2023

Classroom Assistant

Country Child Care Daycare
06.2021 - 10.2021

Set Designer

Crowley College Theater Department
09.2020 - 05.2021

High School Diploma -

Southeast High School

Associate of Arts -

Crowley Community College

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Brianna Cates