Brianna Cavazos
Weslaco,TX
Summary
Dynamic dental assistant with expertise in dental radiography and a proven track record of enhancing patient satisfaction at Warm Smiles. Skilled in equipment sterilization and conflict resolution, I thrive in high-pressure environments, ensuring a clean, safe, and efficient practice while fostering strong team collaboration and effective communication.
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
2
2
years of professional experience
Work History
Dental Assistant
Warm Smiles
San Juan, TX
09.2023 - 02.2024
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
Customer Service Representative
Advanced Call Center Technologies LLC
Harlingen, TX
12.2021 - 07.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Participated in training programs to enhance product knowledge and customer service skills.
Education
High School Diploma -
Weslaco High School
Weslaco, TX06.2021
Skills
- Dental impressions
- Dental radiography
- Digital X-ray proficiency
- Equipment sterilization
- Cross-training capabilities
- Customer service
- Teamwork and collaboration
- Strong writing and verbal skills
- Personable communication
- CPR/AED
- Team collaboration abilities
- Insurance billing
- Proficient in software
- Knowledgeable in software
- Active listening
- Problem resolution
- Call center experience
- Conflict resolution
- Customer satisfaction measurement
- Professional telephone demeanor
Timeline
Dental Assistant
Warm Smiles
09.2023 - 02.2024
Customer Service Representative
Advanced Call Center Technologies LLC
12.2021 - 07.2022
High School Diploma -
Weslaco High School