Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Brianna Cenotti

Coram,NY

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Front Desk Agent

Hilton Garden Inn Hotel
Rivrehead , NY
02.2020 - Current
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
  • Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
  • Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
  • Prepared weekly employee work schedules for team members.

Catering Events Lead Bartender

Doublespeak Cocktails, LLC
Islandia, NY
05.2022 - 09.2022
  • Prepared for events by setting up bar, stocking supplies and arranging tables.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Checked ID cards and verified bar guests were of legal age.
  • Responded to guest questions and requests with friendly and knowledgeable service.
  • Recommended appropriate wines for individual tastes and food selections.
  • Created attractive bar displays by strategically arranging bottles and glasses.
  • Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.

Cashier Team Lead

Country Fair Entertainment & Event Park
03.2016 - 08.2020
  • Trained team members on cash register operation and cash handling.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Communicated with customers and team members to solve problems.
  • Helped management develop employee improvement plans to motivate team members to higher levels of performance, skill and efficiency.
  • Increased customer loyalty and retention.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.

Education

New York Real Estate Institute
Manhattan, NY
01.2022

Associate of Arts - Hotel, Motel, And Restaurant Management

Suffolk County Community College
Selden, NY
05.2021

High School Diploma -

Longwood High School
Middle Island, NY
06.2019

Skills

  • Guest Satisfaction
  • Tour Arrangements
  • Guest Amenities
  • Professional Relationships

Certification

  • Certified mixologist
  • T.I.P.S certified
  • Food managers certificate
  • AHLA Certified guest

Languages

Spanish
Professional Working

Timeline

Catering Events Lead Bartender

Doublespeak Cocktails, LLC
05.2022 - 09.2022

Front Desk Agent

Hilton Garden Inn Hotel
02.2020 - Current

Cashier Team Lead

Country Fair Entertainment & Event Park
03.2016 - 08.2020

New York Real Estate Institute

Associate of Arts - Hotel, Motel, And Restaurant Management

Suffolk County Community College

High School Diploma -

Longwood High School

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Brianna Cenotti