Brianna Cepeda
Hereford
Summary
Dynamic dispatcher with extensive experience at Hereford Police Department, excelling in high-stress environments. Proven track record in enhancing emergency response times through effective communication and problem-solving. Skilled in data entry and route planning, ensuring officer safety and operational efficiency. Committed to maintaining confidentiality and fostering teamwork among colleagues. Records managing and clerical
Professional with strong background in managing and organizing records, prepared to excel in this role. Known for high standards and focus on accurate record-keeping, data entry, and document management. Team-oriented and results-driven, adaptable to changing requirements and reliable in supporting colleagues. Skilled in database management, information retrieval, and maintaining confidentiality, ensuring efficient and secure records management.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Dispatcher
Hereford Police Department
11.2024 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Managed emergency 911 fire and ems tracking and s
- Directed dispatching, routing, and tracking of officers locations and calls
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, tracking officers location and insuring officer's safety.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Ensured compliance with local, state, and federal regulations related to emergency communications.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Developed system for prioritizing emergency calls, ensuring rapid response to critical situations.
Administrative Assistant
Hereford Police Department
01.2023 - 12.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Maintained all work deadlines in a timely manner
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Maintained inventory of office supplies and placed orders.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Dispatcer
Hereford Police Department
08.2015 - 01.2023
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Maintained accurate records of all dispatch calls, ensuring accountability and enabling thorough incident reviews.
Administrative Assistant
Regence Health Network
08.2013 - 08.2017
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Developed filing system for historical documents, preserving important company records and improving access to information.
Dispatcher
Deaf Smith County Sheriff's Office
12.2013 - 04.2015
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Maintained updated and detailed records of calls in physical and electronic database.
- Tracked deputies calls and ensured officer saftey.
- Enhanced emergency response times by efficiently coordinating with first responders and accurately relaying critical information.
- Maintained high levels of confidentiality and discretion with sensitive information.
- Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
- Adapted quickly to changing situations, ensuring uninterrupted dispatch operations during emergencies.
Education
High School Diploma -
Hereford Highschool
Hereford, TX05-2009
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Stress tolerance
- Time management
- Problem-solving
- Schedule management
- Updating logs
- Route planning
- Route navigation
- Work order management
- Communication equipment operation
Certification
- Licensed Masters in Dispatching -12/2012-now
- Cpr certified -11/2025
Timeline
Dispatcher
Hereford Police Department
11.2024 - Current
Administrative Assistant
Hereford Police Department
01.2023 - 12.2023
Dispatcer
Hereford Police Department
08.2015 - 01.2023
Dispatcher
Deaf Smith County Sheriff's Office
12.2013 - 04.2015
Administrative Assistant
Regence Health Network
08.2013 - 08.2017
High School Diploma -
Hereford Highschool
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