Summary
Overview
Work History
Education
Skills
Timeline
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Brianna Chapa

Plainview,TX

Summary

Dedicated individual with exceptional communication and customer service skills. Known for being a team player with the ability to effectively multitask.

Overview

5
5
years of professional experience

Work History

Patient Service Representative

Covenant Health
05.2024 - Current
  • Managed patient scheduling and appointment confirmations using electronic health record systems.
  • Provided exceptional customer service by addressing patient inquiries and resolving issues promptly.
  • Collaborated with healthcare providers to ensure accurate patient information and seamless care coordination.
  • Processed patient insurance claims and verified coverage details for efficient billing operations.
  • Maintained organized medical records, ensuring compliance with privacy regulations and accuracy standards.

Pac Coordinator 1

Lincare
05.2022 - 03.2024
  • Medical knowledge, communication skills, critical thinking, attention to detail and empathy

Home Healthcare Provider

Girling Community Care
12.2022 - 05.2023
  • Assists residents with activities of daily living, including bathing, dressing, grooming, toileting, transferring and getting to and from activities and meals according to the individual service plan
  • Ensured compliance with health regulations and maintained accurate documentation of services provided.
  • Assisted patients with daily living activities, promoting independence and preserving dignity.
  • Completed household management tasks for clients within private home settings.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.

Assistant Manager

Maurices
09.2021 - 09.2022
  • Greet customers
  • Led team in achieving sales goals through effective merchandising and customer engagement strategies.
  • Analyzed sales data to identify trends, informing strategic decisions for product placement and promotions.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Assistant Manager / Chef

Prairie House Living Center
07.2020 - 09.2021
  • Food preparations and production during covid-19, ensuring 100% for food safety
  • Trained new staff to quickly adapt
  • Interview, trained and directed all staff members, improving
  • Kitchen flow by 50%, maintaining 100% employee retention

Education

High School Diploma -

Kress High School
Kress, TX
05.2020

Skills

  • Communication
  • Problem Solving
  • Leadership
  • Time Management
  • Multitasking

Timeline

Patient Service Representative

Covenant Health
05.2024 - Current

Home Healthcare Provider

Girling Community Care
12.2022 - 05.2023

Pac Coordinator 1

Lincare
05.2022 - 03.2024

Assistant Manager

Maurices
09.2021 - 09.2022

Assistant Manager / Chef

Prairie House Living Center
07.2020 - 09.2021

High School Diploma -

Kress High School

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Brianna Chapa