Brianna Chaparro
Tampa
Summary
I am a motivated Bartender/Waitress with exceptional social skills, communication abilities, and customer service background. I am dedicated to following health and safety guidelines and handling food items properly. I am pursuing a new position with room for advancement alongside a growing team.
I am also a hardworking worker with strong track record of quickly taking orders, managing customer window and preparing food with highly knowledgeable in POS systems. I have been commended for completing tasks quickly and offering friendly service.. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bartender
Award Entertainment
03.2024 - Current
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
- Kept bar presentable and well-stocked to meet customer needs.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Assisted with inventorying beverage stock and bar supplies.
Bartender
Whiskey Joe's Bar & Grill
03.2024 - Current
- Prepared garnishes by evenly slicing and pitting fruits.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Implemented cost-saving measures such as portion control guidelines, reducing overall expenses without sacrificing quality.
- Served high customer volumes during special events, nights, and weekends.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Bartender
Bartaco
12.2023 - 04.2024
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Prepared garnishes by evenly slicing and pitting fruits.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
Bartender
Hard Rock Casino
08.2022 - 12.2023
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed strong relationships with vendors, negotiating favorable pricing terms for liquor purchases.
- Served high customer volumes during special events, nights, and weekends.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Service and Food Champion
Wawa
10.2020 - 07.2021
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Accurately operated cash register to process customer payments.
- Completed milkshakes and ice cream desserts for customers.
- Brewed coffee and tea and changed out drink station syrups.
Service and Food Champion
Sheetz
03.2019 - 09.2020
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business.
- Cooked batches of food according to standard recipes.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Brewed coffee and tea and changed out drink station syrups.
Bartender
The Diamond Club
05.2019 - 03.2020
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Completed regular bar inventories and daily requisition sheets and increased sales and profits.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Operated efficiently in high-volume setting to prepare and serve more than 20 drinks per hour.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Kept bar presentable and well-stocked to meet customer needs.
Server
Perkins Family Restaurant
08.2017 - 08.2018
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Asked customers for feedback, solved problems and filled drinks throughout meal.
- Moved and set up seating, prepared extra silverware and notified kitchen prior to arrival of large groups.
- Answered customers' questions, recommended items and recorded order information.
Cashier/Stocker Associate
Weis Markets Inc
04.2015 - 09.2017
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Collected and authorized payments of guests.
- Reviewed weekly sales ads and monitored price changes.
- Maintained cash drawer of $1000 or more per shift.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Performed cash, card and check transactions to complete customer purchases.
Education
Bachelor of Science - Animal Science
Pennsylvania State University
Scranton, PA05.2022
High School Diploma -
Delaware Valley High School
Milford, PA06.2018
Skills
- Point of Sale (POS) system operation
- Customer Response
- Accustomed to shift work
- Fast and efficient service worker
- Skilled upseller
- Friendly and helpful
- Cash Handling
- Food arrangement
- POS system use
- Cash register operation
- Stocking and replenishing
- Menu memorization
Certification
- Serve Safe - Certification
Timeline
Bartender
Award Entertainment
03.2024 - Current
Bartender
Whiskey Joe's Bar & Grill
03.2024 - Current
Bartender
Bartaco
12.2023 - 04.2024
Bartender
Hard Rock Casino
08.2022 - 12.2023
Service and Food Champion
Wawa
10.2020 - 07.2021
Bartender
The Diamond Club
05.2019 - 03.2020
Service and Food Champion
Sheetz
03.2019 - 09.2020
Server
Perkins Family Restaurant
08.2017 - 08.2018
Cashier/Stocker Associate
Weis Markets Inc
04.2015 - 09.2017
Bachelor of Science - Animal Science
Pennsylvania State University
High School Diploma -
Delaware Valley High School
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