Brianna Christensen
Lubbock,TX
Summary
Detail-oriented Help Desk Technician with two years of quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide technical responses.
Overview
7
7
years of professional experience
Work History
IT Help Desk Technician
Lowes Supermarket
05.2022 - Current
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Configured hardware, devices, and software to set up work stations for employees.
- Performed tests of functionality, security, and performance of different workstations and devices.
- Documented support interactions for future reference.
- Monitored systems in operation and quickly troubleshot errors.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Created user accounts and assigned permissions.
- Patched software and installed new versions to eliminate security problems and protect data.
Customer Service Specialist
ALLIANCE Credit Union
01.2022 - 05.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Maintained and managed customer files and databases.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Approved and terminated customer contracts upon request.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Met customer call guidelines for service levels, handle time and productivity.
Bank Teller
ALLIANCE Credit Union
08.2020 - 01.2022
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Provided customer records, account statements and copies of checks.
- Reconciled cash drawer and resolved discrepancies.
- Educated customers on use of banking website and mobile apps.
- Audited fellow teller currency to contribute to dual-control procedures.
- Maintained friendly and professional customer interactions.
Cash Office Clerk
Food King Supermarkets
03.2017 - 08.2020
- Input financial data and produced reports using IT Retail.
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Entered figures using 10-key calculator to compute data quickly.
- Inspected account books and recorded transactions.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Handled day-to-day accounting processes to drive financial accuracy.
Education
No Degree - Anthropology
South Plains College
Levelland, TXHigh School Diploma -
Lubbock Cooper High School
Lubbock05.2017
Skills
- Operating Systems Expertise
- Hardware Configuration
- Network Connectivity
- Application Support
- Technical Troubleshooting
- IT Documentation
Timeline
IT Help Desk Technician
Lowes Supermarket
05.2022 - Current
Customer Service Specialist
ALLIANCE Credit Union
01.2022 - 05.2022
Bank Teller
ALLIANCE Credit Union
08.2020 - 01.2022
Cash Office Clerk
Food King Supermarkets
03.2017 - 08.2020
No Degree - Anthropology
South Plains College
High School Diploma -
Lubbock Cooper High School
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