Brianna Ciarlante
Glendale,AZ
Summary
Personable and dedicated employee who provides skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and organizational goals. Highly- motivated employee eager to take on new challenges and opportunities.
Overview
8
8
years of professional experience
Work History
Plus/ Premier Customer Success Specialist
Wells Fargo
Phoenix, AZ
04.2022 - Current
- Efficiently navigated various computer systems and applications, utilizing search tools to locate customer information.
- Promptly responded to all client inquiries regarding support requests, providing comprehensive information on products, policies, and procedures.
- De-escalated customer concerns, while maintaining a calm and friendly demeanor.
- Established and maintained valuable connections with high-profile clients resulting in increased customer retention and enhanced bank loyalty.
Everyday Banking Customer Success Specialist
Wells Fargo
Phoenix, AZ
03.2021 - 04.2022
- Answered incoming client calls with a professional and courteous demeanor, efficiently addressing customer questions while upholding a high standard of service.
- Increased customer satisfaction by empowering them with the knowledge to independently navigate bank systems and online tools to process basic transactions and find common answers.
- Successfully upheld performance standards by meeting targets for handle time, accountability, and quality assurance.
Restaurant General Manager
Pizza Hut
Sun City, AZ
02.2020 - 03.2021
- Excelled at creating and maintaining a collaborative atmosphere within a busy dining establishment, displaying strong leadership capabilities.
- Increased profitability by developing weekly schedules that aligned with budget and forecast while monitoring food, beverage, and labor expenses.
- Prioritized cleanliness and ensured adherence to health, safety, and sanitation regulations according to standards for optimal product quality.
- Handled customer complaints with professionalism.
- Efficiently oversaw and managed cash flow while ensuring accurate handling of transactions and timely bank deposits.
Restaurant Assistant Manager
Pizza Hut
Peoria, AZ
08.2016 - 02.2020
Education
High School Diploma -
Liberty High School
Peoria, AZ05-2017
Skills
- Effective Communication
- Adaptability
- Self Motivation
- Problem-Solving
- Product Knowledge
- Quality Assurance
- Organizational Skills
- Time Management
Timeline
Plus/ Premier Customer Success Specialist
Wells Fargo
04.2022 - Current
Everyday Banking Customer Success Specialist
Wells Fargo
03.2021 - 04.2022
Restaurant General Manager
Pizza Hut
02.2020 - 03.2021
Restaurant Assistant Manager
Pizza Hut
08.2016 - 02.2020
High School Diploma -
Liberty High School
Similar Profiles
PATRICIA M. SCHERERPATRICIA M. SCHERER
Regional Bank Private Banker II at Wells Fargo Bank / Wells Fargo AdvisorsRegional Bank Private Banker II at Wells Fargo Bank / Wells Fargo Advisors
Andrew S. HollenbachAndrew S. Hollenbach
Collateral Valuation Analysis at Wells Fargo Home Mortgage and Wells Fargo Bank NACollateral Valuation Analysis at Wells Fargo Home Mortgage and Wells Fargo Bank NA
Laxmikanth ChittampallyLaxmikanth Chittampally
Senior Operational Processor at Wells Fargo India Solution PVT Ltd, Wells FargoSenior Operational Processor at Wells Fargo India Solution PVT Ltd, Wells Fargo
Mayank OberoiMayank Oberoi
Financial Accounting Associate/ Alteryx SME at Wells Fargo International Solutions Private LTD (Wells Fargo)Financial Accounting Associate/ Alteryx SME at Wells Fargo International Solutions Private LTD (Wells Fargo)
Shayna ThompsonShayna Thompson
Senior Paralegal at Gravis LawSenior Paralegal at Gravis Law