Brianna Cintron
Milwaukee,WI
Summary
Dependable Office Assistant that maintains a professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dedicated and quick-learning team player with effective communication and organization skills.
Overview
2
2
years of professional experience
Work History
Office Assistant II
City Of Milwaukee Health Department
09.2022 - Current
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Delivered clerical support by handling range of routine and special requirements.
- Executed record filing system to improve document organization and management.
- Coordinated, scheduled and arranged business meetings and travel calendars.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Corresponded with clients through email, telephone or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
- Oversaw inventory materials monitoring, requisitions and supply re-stocking.
- Resolved customer problems and complaints.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Processed billing for home visiting programs
- Processed insurance eligibility monthly
- Checked patient insurance, demographic and health history to keep information current.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Supported office staff and operational requirements with administrative tasks.
- Reviewed and sent medical records to other physicians upon request.
- Scanned and uploaded patient documents into correct system (Patagonia)
- Created labels for various programs as needed
- Entered patient data monthly in accordance with program policy
- Scanned documents and saved in database to keep records of essential organizational information.
- Completed data entry tasks with accuracy and efficiency.
- Sorted documents and maintained organized filing process.
- Organized, sorted and checked input data against original documents.
- Located and corrected data entry errors and reported to management.
- Obtained scanned records and uploaded into database.
- Supported multiple departments with special projects.
Sales Associate
Michaels Craft Store
04.2022 - 09.2022
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Processed product returns and assisted customers with other selections.
- Tracked stock using company inventory management software.
- Loaded and unloaded merchandise using ladder and pallet jack.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Checked identification for proof-of-age for spray paint sale
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Set up new sales displays each season.
- Greeted customers and helped with product questions, selections and purchases.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Informed customers of current store promotions to encourage additional sales purchases.
- Issued receipts and processed refunds, credits or exchanges.
- Assisted customers by answering questions and fulfilling requests.
- Created displays/presentations for store events
Cashier
Dollar Tree
01.2022 - 04.2022
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Performed cash and card transactions to complete customer purchases.
- Kept track of returns/exchanges within store policy
- Replenished helium tanks and balloons as needed
Education
High School Diploma -
Casimir Pulaski High School
2500 W Oklahoma Ave, Milwaukee, WI 5321507.2021
Skills
- Microsoft Word
- Information Confidentiality
- Sorting and Labeling
- Microsoft Outlook
- Schedule Management
- Mail Management
- Office Management
- Time Management
- Excel Spreadsheets
- Microsoft Windows
- Prioritizing Work
- Data Entry
Timeline
Office Assistant II
City Of Milwaukee Health Department
09.2022 - Current
Sales Associate
Michaels Craft Store
04.2022 - 09.2022
Cashier
Dollar Tree
01.2022 - 04.2022
High School Diploma -
Casimir Pulaski High School
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