Brianna Cisneros
Mission,TX
Summary
Dedicated customer service professional with strong communication and problem-solving skills. Proven ability to enhance customer experiences through collaboration and effective task management. Committed to fostering a positive workplace environment that supports employee growth and satisfaction.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Operations Customer Expert I
Teleperformance
08.2026 - Current
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Customer Service Representative
Ubiquity
07.2025 - 04.2026
- Assisted customers with inquiries and resolved issues in a timely manner.
- Collaborated with team members to improve service delivery and customer satisfaction.
- Utilized customer relationship management software to track interactions and feedback.
Receptionist
Hope Center
02.2025 - 06.2025
- Greeted and assisted visitors at front desk with professionalism and care.
- Managed incoming calls, directing them to appropriate staff or departments.
- Scheduled appointments and coordinated meeting logistics for staff and clients.
Host/Cashier Team Lead
Buffalo Wild Wings
01.2022 - 12.2024
- Greeted guests upon arrival and managed seating arrangements efficiently.
- Communicated wait times clearly and maintained positive guest relations.
- Collaborated with servers to ensure timely service and guest satisfaction.
Receptionist
Pink Lotus Flower
01.2022 - 12.2022
- Greeted visitors and directed them to appropriate staff members.
- Managed incoming calls and routed messages efficiently.
- Scheduled appointments for clients and maintained calendar updates.
Education
Cosmetology License - Cosmetology
University of Cosmetology Arts & Sciences
McAllen, TX06-2022
High School Diploma - Medical Social Work
Hidalgo Early College High School
Hidalgo05-2021
Skills
- Customer service
- Call management
- Appointment scheduling
- Computer skills
- Conflict resolution
- Problem solving
- Effective communication
- Communication
- Team collaboration
- Time management
- Organization
- Attention to detail
- Task prioritization
- Adaptive learning
- Critical thinking
Languages
English
Full Professional
Spanish
Limited
Volunteer Work
- City of Granjeno
- Assisted with organizing and preparing city parades
- Worked concession stands during community events
- Helped set up and prepare for the city's holiday events and celebrations
- Vanguard Academy/Monet
- Assisted with parade float setup, decorating, and event preparation
- Assisted the cheer team activities
- Organized classrooms by arranging materials and layout
Timeline
Operations Customer Expert I
Teleperformance
08.2026 - Current
Customer Service Representative
Ubiquity
07.2025 - 04.2026
Receptionist
Hope Center
02.2025 - 06.2025
Host/Cashier Team Lead
Buffalo Wild Wings
01.2022 - 12.2024
Receptionist
Pink Lotus Flower
01.2022 - 12.2022
High School Diploma - Medical Social Work
Hidalgo Early College High School
Cosmetology License - Cosmetology
University of Cosmetology Arts & Sciences