BRIANNA CLABOUGH

I take payments, handle documents, and record data for The Millbrook Utility Department. I use variety computer programs such as excel, UMS, and Word to complete tasks daily.

• Entered data into system and updated customer contacts with information to keep records current.
• Input data and processed system change to generate accurate reports.
• Created and updated records and files to maintain document compliance.
• Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
• Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
• Answered multi-line phone system and transferred callers to appropriate department or staff member.
• Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.

• Enhanced customer satisfaction by efficiently managing reception area and addressing client concerns promptly.
• Maintained a clean, welcoming, and professional reception area for client comfort and positive first impressions.
• Reduced wait times for clients with effective appointment management and timely communication of delays or changes.
• Improved team morale and productivity by providing ongoing support, training, and constructive feedback to reception staff members.

• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.