Brianna Clark
Chandler,AZ
Summary
Highly-motivated business professional with desire to work directly with customers to provide an outstanding service experience. Strong work ethic, adaptable, organized, adept at working effectively when unsupervised and while quickly mastering new skills. Dedicated high performer who enjoys multitasking, and making use of effective time management abilities. Skilled in working under pressure with deadlines to support business growth.
Overview
10
10
years of professional experience
Work History
Patient Care Coordinator
Happy Ears Hearing Center
Mesa, AZ
02.2023 - Current
- Perform administrative duties such as filing paperwork, answering phones, scheduling appointments and routing messages to appropriate office staff.
- Maintain accurate medical records of all patient care activities using electronic health record systems.
- Assist in creating a positive environment for patients, family members, and staff by providing excellent customer service.
- Verify patients' insurance and payment methods during admissions or check-in processes. Complete patient insurance verifications and claims processing.
- Assure regulatory compliance and professionalism across patient service.
- Explain policies, procedures, patient's services and collect payment.
- Complete collection calls and ensure past due payment is rendered.
- Assemble hearing aids, organize medical supplies and stock office refreshments.
Administrative Assistant/Front Desk Coordinator
Mental Behavioral Health
Gilbert, AZ
01.2017 - 02.2023
- Greeted patients in an engaging and professional manner, responded to inquiries and provided exceptional customer experience.
- Answered phone calls regarding counseling services. Placed outbound calls and responded to patient emails, resulting in effective business correspondence.
- Organized and maintained patient records for physical and electronic documents, ensuring accuracy and confidentiality of records according to protocol using Therapy Notes software.
- Provided administrative support to the counselor, including scheduling appointments, meetings and managing her calendar.
- Answered questions from customers regarding services offered by the company.
- Processed invoices for payment, collected co-pays, verified insurance eligibility and processed insurance claims.
- Built relationships with long-term clients through individualized and outstanding customer service.
Head Hostess
Oregano's Pizza Bistro
Gilbert, AZ
03.2016 - 01.2017
- Answered telephone to provide dining information and take reservations.
- Greeted guests upon arrival and escorted them to their tables.
- Answered customers' questions about hours, seating, current wait time and other information.
- Monitored guests' needs throughout their stay and responded quickly to any issues or concerns that arose.
Cashier
Ross Dress for Less
Gilbert, AZ
03.2014 - 01.2017
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Stocked shelves with merchandise when needed.
Education
High School Diploma -
Williamsfield High School
Gilbert, AZ06-2013
Skills
- Appointment Scheduling
- Medical Data Collection
- Patient Education
- Office Administration
- Claims Processing
- Patient Care Coordination
- Insurance Verification
- Payment Collection
- HIPAA Compliance
- Inventory Management
- Organizational Skills
- Patient Documentation
- Quality Assurance
- Verbal and Written Communication
- Attention to Detail
- Customer Service
References
References available upon request.
Timeline
Patient Care Coordinator
Happy Ears Hearing Center
02.2023 - Current
Administrative Assistant/Front Desk Coordinator
Mental Behavioral Health
01.2017 - 02.2023
Head Hostess
Oregano's Pizza Bistro
03.2016 - 01.2017
Cashier
Ross Dress for Less
03.2014 - 01.2017
High School Diploma -
Williamsfield High School
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