BRIANNA CLARK
Houston,TX
Summary
Front Desk Receptionist
Motivated individual with exceptional customer service and communication skills. Adept at developing relationships with customers, colleagues, and management. Experienced in managing multi-line phone systems, greeting guests, and organizing office supplies. Office Support Professional with several years of experience providing exceptional administrative and customer service support. Skilled in managing daily office operations, including scheduling, data entry, filing, and record keeping. Expertise in providing administrative support for daily processes and activities in a corporate environment.
Overview
6
6
years of professional experience
Work History
Medical Receptionist
Sugar Lakes Family Practice
07.2023 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Front Desk Receptionist
Comfort Inn by Choice Hotels
12.2018 - 08.2023
- Handled multi-line phone system and promptly transferred calls
- Answered questions about company location and hours of operation
- Assisted with the set-up of meeting rooms including arranging seating arrangements, providing refreshments
- Communicated with maintenance personnel to report facility issues
- Processed payments received from customers via cash or credit card transactions accurately and efficiently
- Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously
- Operated the switchboard to direct calls to the proper departments
- Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary
- Provided a high level of customer service to all clients
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
Medical Assistant Volunteer
Fuqua Medical Center
10.2022 - 12.2022
- Triaged patients and performed vital checks for patient flow facilitation
- Documented medical data in patient charts, facilitating accurate records
- Supported physicians in examinations, procedures, and diagnostic tests
- Cleaned treatment rooms and medical instruments, complying with infection control standards
- Prioritized patient needs identified through phone, electronic, and walk-in communication to comply with established guidelines
- Prepared examination rooms for incoming patients by stocking necessary materials and ensuring cleanliness of the room prior to patient arrival
Medical Assistant
Heritage Park Of Katy Nursing Home
05.2021 - 12.2021
- Provided compassionate care to patients and their families, maintaining a calm and clean environment
- Developed relationships with community resources to facilitate referrals for additional services when needed
- Managed multiple tasks simultaneously while prioritizing urgent matters appropriately
Packer
Amazon
09.2020 - 05.2021
- Getting packages scanning and placing inside a box
- Provided efficient and courteous service to customers at all times
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Committed to delivering excellent customer service while working in a fast-paced environment
- Met deadlines while maintaining high-quality deliverables
- Focused on learning new skills and staying updated with industry changes
Education
College Degree - Medical Assistant
Florida career college
S12.2022
High School Diploma -
Brookshire Academy
12.2022
Skills
- Meeting Scheduling
- Word Processing
- Hospitality Service
- Multi-Line Telephone Systems
- Customer Service
- Front Desk Reservations
- Front desk operations
- Telephone etiquette
- Patient registration
- Insurance verification
- Payment collection
Volunteerexperience
Medical Assistant, Fuqua Medical Center, Houston, TX, 10/01/22, 12/01/22, Triaged patients and performed vital checks for patient flow facilitation., Documented medical data in patient charts, facilitating accurate records., Supported physicians in examinations, procedures, and diagnostic tests., Cleaned treatment rooms and medical instruments, complying with infection control standards., Prioritized patient needs identified through phone, electronic, and walk-in communication to comply with established guidelines., Prepared examination rooms for incoming patients by stocking necessary materials and ensuring cleanliness of the room prior to patient arrival.
References
- Kandie Carrier, Career Services Advisor, Florida Career College, (281) 943-6262, Carrierk@floridacareercollege.edu
- Rahim Ali, General Manager, Comfort Suites, (281) 565-5566, Comfortstafford@gmail.com
- Brandie Townsend, Manager, Cadillac Dealership, (832) 325-8088, Blynn07@gmail.com
Personal Information
Willing To Relocate: Anywhere
Timeline
Medical Receptionist
Sugar Lakes Family Practice
07.2023 - Current
Medical Assistant Volunteer
Fuqua Medical Center
10.2022 - 12.2022
Medical Assistant
Heritage Park Of Katy Nursing Home
05.2021 - 12.2021
Packer
Amazon
09.2020 - 05.2021
Front Desk Receptionist
Comfort Inn by Choice Hotels
12.2018 - 08.2023
College Degree - Medical Assistant
Florida career college
High School Diploma -
Brookshire Academy
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