Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Brianna Clark

Cheverly,MD

Summary

Versatile and results-oriented professional with a robust background in healthcare and customer service, notably at NIH. Excelled in patient coordination and support, leveraging HIPAA compliance and exceptional interpersonal skills to enhance patient care and operational efficiency. Proven ability to adapt to changes and optimize quality assurance, contributing to significant improvements in patient satisfaction and workflow.

Overview

11
11
years of professional experience

Work History

Medical Support Assistant

NIH
Bethesda, MD
09.2024 - Current
  • Greeting patients and staff, ensuring a positive, and professional experience.
  • Cross-training across 13 outpatient clinics and admissions, providing comprehensive support to patient support services.
  • Delivered administrative support to outpatient diagnostics and treatment areas to ensure smooth operations.
  • Managed patient appointments and coordination using the CRIS and NextGen (EMP) system.
  • Resolved scheduling challenges independently, adapted to clinic operations, and provided preferences.
  • Answered and directed phone inquiries, providing accurate information.
  • Manage office supply orders to maintain efficient operations.
  • Coordinate the procurement of nutrition bags as part of patient care.
  • Collaborated with the healthcare team to facilitate effective patient care delivery.

Insurance Broker

Dc Health Family and Alliance
Manassas, VA
04.2023 - 05.2023
  • Fielded inbound calls from customers inquiring about alternative insurance options
  • Processed changes in insurance policies and periodically reassessed client needs
  • Participated in weekly training sessions to improve product knowledge and enhance company growth
  • Presented and clearly explained insurance policy options based on clients' needs and goals
  • Called or emailed lapsed clients to inquire about continuing needs
  • Interviewed prospective clients to gather information on financial needs and discuss existing coverage
  • Coded claims forms and mediated disputes between carriers and clients
  • Performed comprehensive risk assessments to devise cross-functional solutions for life insurance, annuities, health insurance, disability insurance and long-term care policies

Medical Assistant

Metro Spine & Pain
Clinton, MD
04.2022 - 12.2022
  • Scheduled appointments for patients via phone and in person
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies
  • Measured vital signs and took medical histories to prepare patients for examination
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment
  • Cleaned and maintained medical equipment following procedures and standards
  • Documented notes during patient visits
  • Responded to patient callbacks and phone-in prescription refill requests
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes

Physical Therapist Assistant

Metro Spine & Pain
Clinton, MD
04.2022 - 12.2022
  • Worked with physical therapist and other disciplines to provide adaptive equipment for improving patient function
  • Treated patients to relieve pain, develop or restore function and maintain maximum performance
  • Maintained positive interaction with facilities and clients, enhancing client relations
  • Observed signs and symptoms to report changes in patient condition
  • Helped patient accomplish treatment plan and accept therapeutic devices by administering manual exercises
  • Adhered to infection-control policies and protocols to attain safe and clean working environment
  • Checked calendars and scheduled patient appointments to minimize wait times

Front Desk Receptionist

Radiance Dermatology
Bethesda, MD
01.2022 - 03.2022
  • Answered phones politely and directed callers to appropriate personnel
  • Greeted patients and visitors with a welcoming, warm demeanor to create a comfortable environment
  • Registered new patients and created files with detailed personal and medical information
  • Reviewed patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under policies
  • Developed and implemented operational processes for workflows to evaluate effectiveness
  • Received incoming calls and coordinated with staff to fulfill customer requests
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods
  • Conducted transactions, confirming patient information and processing according to standard protocol
  • Responded to inquiries and room requests made online, by phone and via email
  • Answered and directed incoming calls using multi-line telephone system
  • Maintained daily calendars, set appointments with clients, and planned daily office events
  • Managed customer complaints and rectified issues to complete satisfaction

Call Center Representative

Suntuity Solar NJ
Holmdel, NJ
05.2021 - 08.2021
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications
  • Maintained strong call control and quickly worked through scripts to address problems
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries

Customer Support Associate

UNIV, MD Charles Regional Medical Center
La Plata, MD
01.2020 - 04.2020
  • Adhered to HIPAA requirements to safeguard patient confidentiality
  • Answered telephones and directed calls to appropriate medical or administrative staff
  • Communicated with patients with compassion while keeping medical information private
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow
  • Greeted patients, determined purpose of visit and directed to appropriate staff
  • Transmitted medical records and other correspondence by mail, e-mail, or fax
  • Completed relevant insurance and other claim forms
  • Interviewed patients to complete case histories and intake forms

Kennel Assistant

Last chance Animal Rescue
Waldorf, MD
11.2019 - 12.2019
  • Stayed on top of laundry, sweeping and disinfection protocols
  • Administered medications to animals with meals or treats
  • Sprayed down and applied cleaning solutions to animal cages to remove waste and dirt
  • Fed and refreshed water for animals staying in kennels on regular eating schedules
  • Washed and disinfected animals' food and water bowls each day
  • Walked animals outside to avoid accidents in play areas or bedding
  • Prepared food to meet needs of animals under care with appropriate meals

Administrative Assistant

Journey OF Faith Church
Waldorf, MD
01.2014 - 08.2016
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk
  • Provided secretarial and office management support while building cooperative working relationships
  • Inventoried and ordered supplies for office
  • Scheduled appointments, meetings and events for management staff
  • Coordinated appointments, meetings and conferences
  • Maintained accurate department and customer records
  • Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials
  • Used voice recorder or notepad to compose and transcribe meeting minutes
  • Raised funds by organizing multiple events and diligently managed details to meet deadlines

Education

High School Diploma -

Westlake High School
Waldorf, MD
05.2015

Skills

  • HIPAA compliance
  • Documentation procedures expert
  • Understands medical procedures
  • CRM
  • Professional telephone voice
  • Highly organized, and detail-oriented
  • 42 WPM
  • Ability to navigate multiple systems effectively
  • Interpersonal skills
  • Quality assurance optimization
  • Able to follow directions, accurately follow processes, and work instructions
  • Ability to adapt to frequent changes
  • Patient scheduling
  • Medical terminology knowledge
  • Customer support
  • Data entry
  • Problem solving

Languages

English

Timeline

Medical Support Assistant

NIH
09.2024 - Current

Insurance Broker

Dc Health Family and Alliance
04.2023 - 05.2023

Medical Assistant

Metro Spine & Pain
04.2022 - 12.2022

Physical Therapist Assistant

Metro Spine & Pain
04.2022 - 12.2022

Front Desk Receptionist

Radiance Dermatology
01.2022 - 03.2022

Call Center Representative

Suntuity Solar NJ
05.2021 - 08.2021

Customer Support Associate

UNIV, MD Charles Regional Medical Center
01.2020 - 04.2020

Kennel Assistant

Last chance Animal Rescue
11.2019 - 12.2019

Administrative Assistant

Journey OF Faith Church
01.2014 - 08.2016

High School Diploma -

Westlake High School

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Brianna Clark