Summary
Skills
Work History
Education
Generic

Brianna Clark

Clanton,AL

Summary

Dynamic Accounts Receivable Clerk with proven expertise at Holston Gases in collections and financial reporting. Recognized for enhancing cash flow through diligent account monitoring and fostering strong client relations. Adept in QuickBooks and committed to delivering exceptional customer service, ensuring satisfaction and loyalty while streamlining billing processes.

Diligent [Desired Position] with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Skills

  • Collections
  • Invoice processing
  • Time management
  • Payment posting
  • Statement review
  • Bank deposits
  • Financial reporting
  • Microsoft Excel
  • Attention to detail
  • Accounts receivable software
  • Customer relations
  • Information gathering and analysis
  • Account monitoring
  • Credit management
  • Financial software
  • Problem-solving
  • Team collaboration
  • Client communication
  • Customer account management
  • QuickBooks experience
  • Debt collection
  • Aging report analysis
  • Payment questions
  • Spreadsheets and journal entries
  • Customer service support
  • Strong client relations skills
  • Bookkeeping
  • Team bonding
  • Statement issuing
  • Data entry
  • Microsoft office
  • Financial recordkeeping

Work History

Accounts Receivable Clerk

Holston Gases
Clanton, AL
07.2025 - Current
  • Processed invoices and payments accurately, ensuring timely accounts reconciliation.
  • Managed customer account inquiries, resolving discrepancies to enhance client satisfaction.
  • Monitored aging reports, facilitating follow-up on outstanding receivables to improve cash flow.
  • Collaborated with sales team to streamline billing processes, reducing errors and increasing efficiency.
  • Utilized accounting software for data entry and financial reporting, maintaining compliance with company policies.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Submitted cash and check deposits and generated cash receipts to record money received.
  • Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
  • Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
  • Used accounting software to reconcile accounts, track income, and generate invoices.
  • Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.
  • Made outbound calls to vendors and customers to discuss and resolve account needs.
  • Responded to inbound inquiries regarding accounts and payments.
  • Coordinated with other departments to ensure accurate application of payments, credits, and adjustments to client accounts.
  • Decreased uncollectible debt by closely monitoring accounts and promptly identifying high-risk customers for management review.

Customer Service Representative

Chilton Propane Gas Company
Clanton, AL
04.2022 - 07.2025
  • Resolved customer inquiries regarding propane services and billing with high efficiency.
  • Processed service requests and scheduled deliveries to ensure timely fulfillment.
  • Maintained accurate customer records in CRM system to enhance service quality.
  • Assisted in training new team members on customer service protocols and systems.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Conducted follow-up calls with customers to ensure resolution of issues and gather feedback.
  • Developed comprehensive knowledge of propane products and services to effectively assist customers.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Server

Peach Park
Clanton, AL
07.2021 - 04.2022
  • Provided exceptional customer service, ensuring a positive dining experience for all guests.
  • Managed food and beverage orders efficiently, maintaining accuracy and timely delivery.
  • Trained new staff on restaurant procedures and service standards to enhance team performance.
  • Collaborated with kitchen staff to ensure seamless communication and order fulfillment.
  • Resolved customer complaints promptly, enhancing guest satisfaction and loyalty through effective solutions.
  • Maintained cleanliness and organization of dining area, adhering to health and safety regulations.
  • Assisted in inventory management, monitoring stock levels to prevent shortages during peak hours.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.

Education

Jefferson State Community College
Birmingham, Alabama, AL

High School Diploma -

Hoover Christian School
Hoover, AL
05-2012
Brianna Clark