Brianna Coble
Oklahoma City,OK
Summary
Im Brianna,I'm 25, fun, bright,smart and outgoing I love to engage with team members and customers and I'm hard working and have excellent skills in every aspect! Looking forward to working with you ;)
Overview
2
2
years of professional experience
2020
2020
years of post-secondary education
Work History
Furniture Sales Lead
Big Lots
Yukon, OK
04.2023 - 09.2023
- Assisted customers in selecting furniture that meets their needs.
- Managed sales floor displays to enhance product visibility and appeal.
- Provided product knowledge to customers regarding materials and care instructions.
- Trained new staff on customer service protocols and sales techniques.
- Handled customer inquiries and resolved issues promptly and professionally.
- Participated in promotional events to drive store traffic and engagement.
- Maintained a clean and organized sales area to improve the shopping experience.
- Resolved customer complaints in a professional manner.
- Processed payments from customers using a variety of payment methods.
- Tracked customer feedback to identify areas for improvement within the store environment.
- Managed all aspects of cash register operations including opening and closing procedures and reconciling end-of-shift totals.
- Assisted customers in selecting suitable furniture pieces based on individual needs and preferences.
- Supervised junior staff members in their day-to-day tasks.
- Maintained sales floor by stocking, organizing, and displaying furniture items.
- Monitored the completion of delivery orders to ensure timely arrival of goods.
- Performed inventory control duties such as ordering new stock and tracking current stock levels.
- Attended training sessions to build and enhance product knowledge and sales tactics.
- Assisted teammates and mentored new employees to deliver top-tier customer experiences.
- Greeted customers and offered to assist with showroom navigation and selecting products.
- Kept sales desk and showroom floor clean and aesthetically appealing with regular upkeep.
- Designed interior spaces by combining sets and pieces for cohesive looks.
- Maintained appealing and sparkling clean showroom by arranging and straightening furnishings.
- Coordinated with teammates and clients to schedule deliveries.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Busgirl/Restaurant Hostess
Johnny Carino's Italian
Yucaipa, Ok
06.2021 - 11.2021
- Maintained cleanliness of tables and dining areas throughout service shifts.
- Refilled water glasses and provided additional service items to guests as needed.
- Organized dining utensils and supplies for quick access during peak hours.
- Supported team members by communicating guest requests promptly and clearly.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Helped manage dining room flow to enhance guest experience during busy periods.
- Participated in training sessions to learn restaurant procedures and customer service standards.
- Transported clean dishes to the dining area when needed.
- Collected dirty dishes from tables after customers finished eating.
- Replaced table linens when necessary.
- Disinfected high-touch surfaces in the dining room regularly throughout shift.
- Organized storage areas to ensure efficient retrieval of items during meal services.
- Assisted servers in delivering food orders to customers.
- Replenished water glasses on each table as needed throughout meal service.
- Removed trash cans from dining area when full and replaced them with empty ones.
- Greeted customers warmly upon their arrival at the restaurant.
- Swept and mopped floors throughout shift.
- Maintained a safe work environment by following all safety procedures set forth by the restaurant management team.
- Cleaned tables, chairs and booths between customers.
- Communicated efficiently with waitstaff regarding any customer requests or needs that arose during meal service.
- Polished silverware before setting up tables for meals.
- Provided assistance to bussers during peak hours of operation.
- Stocked service areas with cups, plates, napkins, straws and other items.
- Checked restrooms frequently to ensure they were stocked with supplies and properly cleaned.
- Welcomed guests to the restaurant and provided them with menus.
- Returned unused food items to kitchen staff for reuse or disposal.
- Refilled condiments such as ketchup, mustard, salt, pepper and sugar packets at customer's request.
- Cleared tables to maintain high turnover rate and minimize wait times.
- Carried food, dishes, trays, or silverware from kitchens or supply departments to serving counters.
- Wiped down and cleaned chairs, booths, and highchairs.
- Went above and beyond expectations by helping with various tasks to support teammates and provide customer service.
- Maintained stock and cleanliness of stations for meal periods with silverware, linens and condiments.
- Greeted customers to seat patrons at tables according to availability and customer preferences.
- Notified manager of issues with equipment or breakage.
- Assisted with dishwashing and related kitchen duties as needed during peak times.
- Assisted in the preparation of large parties and special events to ensure smooth service.
- Assisted in setting tables with appropriate utensils, napkins, and decorations to enhance guest experience.
- Assisted in the training of new bussers, sharing knowledge and best practices.
- Managed inventory of cleaning supplies and tableware, ensuring availability at all times.
- Performed closing duties such as resetting tables, and tidying service areas to prepare for the next day.
- Addressed and resolved guest complaints regarding cleanliness and table settings promptly.
- Implemented and adhered to health and safety regulations to ensure a safe dining environment.
- Refilled condiments and other supplies at tables and in service areas as necessary.
- Swept and mopped floors in dining areas to maintain cleanliness and safety standards.
- Engaged with guests in a polite and friendly manner to enhance the dining experience.
- Transported bus tubs and carts to and from the kitchen, facilitating effective dishwashing processes.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Removed used tableware between courses and replaced tableware for next course promptly.
- Effectively multitasked within fast-paced environment.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Filled and served various beverages for customers.
- Managed reservations and waited list efficiently during busy hours.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Answered telephone to provide dining information and take reservations.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Managed reservations, waitlists, and special requests for large parties.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Education
GED
Belton, TXSkills
- Furniture selection
- Sales floor management
- Customer engagement
- Product merchandising
- Customer relationship management
- Team collaboration
- Issue resolution
- Attention to detail
- Employee training
- Effective communication
- Time management
- Conflict resolution
- POS system
- Merchandise planning
- Space planning
- Furniture assembly
- Employee motivation
- Store operations
- Promotions and discounts
- Accessory styling
- Fabric recommendation
- Social media
- Loyalty program promotion
- Furniture merchandising
- Warranty information
- Showroom recovery
- Computer skills
- Store maintenance
- Sales reporting
- Store cleaning
- Customer assistance
- Issue refunds
- Networking
- Strong communication and interpersonal skills
- Sales training
- Documentation and reporting
- Reliability
- Money management
- E-commerce understanding
- Retail merchandising
- Positive customer engagement
- Order fulfillment
- Written communication
- Detail-oriented
- Organizational skills
- Cash register operation
- Teamwork
- Building customer loyalty
- Complaint handling
- Interpersonal skills
- Teamwork and collaboration
- Product demonstration
Timeline
Furniture Sales Lead
Big Lots
04.2023 - 09.2023
Busgirl/Restaurant Hostess
Johnny Carino's Italian
06.2021 - 11.2021
GED