Brianna Cole
Albany
Summary
Motivated Waitress with an engaging personality and flexible approach. Upbeat, friendly, and able to anticipate customer needs in order to facilitate enjoyable dining experiences.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Barista
Norman Rockwell Museum - Cafe
07.2024 - 11.2024
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Waitress/Hostess/Cashier
Jiminy Peak Mountain Resort
11.2020 - 08.2022
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Proved successful working within tight deadlines and a fast-paced environment.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Hostess
Norte Azul Cantina
09.2019 - 03.2020
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
Waitress
loka Valley Farm
01.2018 - 04.2019
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Bachelor of Arts - Pyschology
University At Albany
Albany, NY05-2025
Diploma - undefined
Berlin Central High School
01.2020
Skills
- Dining Area Maintenance
- Menu Memorization
- Organization
- Service Prioritization
- Hospitality
- Scheduling
- Teamwork
- Interactive Communication
- Allergy Management
- Emotional Support
- To-Go Order Preparation
- Reservation Coordination
- Ordering Procedures
- Serving Experience
- Opening and closing duties
- New hire training
- Performance improvement
- Safe food handling
- Friendly and outgoing
- Clear communication
- Calm demeanor
- Attention to detail
- Problem-solving
- Team collaboration
Certification
- First Aid Certification
- CPR Certification
Timeline
Barista
Norman Rockwell Museum - Cafe
07.2024 - 11.2024
Waitress/Hostess/Cashier
Jiminy Peak Mountain Resort
11.2020 - 08.2022
Hostess
Norte Azul Cantina
09.2019 - 03.2020
Waitress
loka Valley Farm
01.2018 - 04.2019
Diploma - undefined
Berlin Central High School
- First Aid Certification
- CPR Certification
Bachelor of Arts - Pyschology
University At Albany
Similar Profiles
Azmi MuratoğluAzmi Muratoğlu
Assistant Waiter at CafeAssistant Waiter at Cafe
Milan SilwalMilan Silwal
Chef at CafeChef at Cafe
Chanpreet KaurChanpreet Kaur
Kitchen Hand at CafeKitchen Hand at Cafe