BRIANNA COLE
Waterford,MI
Summary
I am a motivated individual looking to seek full time employment. I would like to showcase my knowledge and skills gained through education and prior work experience to become irreplaceable and make a positive difference in the company. Problem solving and organization are my strong suits as I always do what it takes to get the job done. With my determination and work ethic, I am ready to grow and build ever lasting relationships to better the company as well as my own goals.
Overview
9
9
years of professional experience
Work History
HR Administrator
Cabinetworks Group
Livonia, Michigan
01.2023 - Current
- Administer employee benefit plans
- Coordinate enrollment and eligibility processes for new hires and existing employees
- Provide guidance and support to employees regarding benefit options and coverage details
- Manage vendor relationships with benefit providers
- Conduct benefit orientation sessions for new employees
- Respond to employee inquiries and concerns regarding benefits
- Create open enrollment presentations for employees
- Organize open enrollment vendor fairs
- Inputting and organizing data into Excel spreadsheets
- Creating pivot tables to summarize and analyze large datasets
- Using VLOOKUP to extract and analyze specific data points
- Administer leave of absence policies and procedures in compliance with federal state, and local regulations
- Serve as the main point of contact for employees requesting leaves of absence and provide guidance
- Process pay for employees on leave of absence
- Track leave usage, durations and return to work dates
- Provide ongoing support to employees on leave, including coordinating benefits continuation, return to work planning and accommodation requests
- Calculating and reconciling monthly invoices
- Creating weekly wire requests
- Collaborating with Accounting and Finance to ensure correct and timely processing of payments
- Partnering with vendors and carriers to identify discrepancies with respect to invoices
- Research payment status inquiries
- Handle employee errors is PSW Fidelity
- Organized employee engagement activities to foster a positive work environment.
- Complete Unemployment claims and wage audits in the ADP portal
- Create monthly newsletter each quarter
- Create/update job aids for employees
- Assist in different audits
- Handle phone calls from medical vendor regarding employee matters
Office Cleaner
ICAT Logistics
Taylor, Michigan
01.2022 - 12.2022
- Maintained cleanliness of office spaces, including floors and surfaces.
- Disposed of waste and recycling materials in designated containers.
- Restocked cleaning supplies to ensure availability for daily tasks.
- Vacuumed carpets and mopped floors to uphold facility standards.
- Dusted and wiped down all surfaces, including desks, shelves, computers, chairs, windowsills and baseboards.
- Cleaned bathrooms to ensure they were sanitary and stocked with supplies.
- Cleaned entrance area glass doors and other surfaces to remove fingerprints and dirt.
Flight Attendant
Republic Airways
Indianapolis, Indiana
10.2021 - 12.2021
- Ensured passenger safety through thorough pre-flight briefings and equipment checks.
- Managed in-flight service, including food and beverage distribution.
- Assisted passengers with special needs, ensuring comfort and accessibility.
- Delivered exceptional customer service during all phases of flight.
- Communicated effectively with crew members to ensure smooth operations.
- Participated in pre-flight briefings to discuss flight details, weather and service plans.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Greeted passengers, answered questions, and directed them to their seats.
- Monitored cabin environment throughout flight, checking seatbelts and ensuring passenger comfort.
Receptionist
Orleans International
Farmington Hills, MI
06.2021 - 09.2021
- Documented financial data
- Faxed, copied, and scanned documents
- Operated multi line phone system
- Created and entered supply orders
- Sent out invoices
- Organized Files.
- Greeted and assisted visitors, ensuring a welcoming environment.
- Maintained organized reception area, enhancing overall office efficiency.
- Processed incoming and outgoing mail, ensuring timely distribution.
- Supported administrative tasks by preparing documents and reports as needed.
Remote Customer Service Representative
Percepta Ford
Westland, Michigan
01.2021 - 05.2021
- Provided timely customer service to Ford Dealers via telephone and email
- Created case files for dealers
- Created exceptions for chargebacks using Ford SmartVincent program.
- Assisted customers with inquiries about vehicle features and services.
- Resolved customer complaints by providing timely and effective solutions.
Disaster Restoration Specialist
SunGlo Disaster Restoration
Novi, MI
03.2018 - 12.2020
- Dusted and wiped light fixtures, windowsills, and baseboards
- Reported damages observed while cleaning
- Reported on the status of inventory of cleaning materials and equipment
- Checked vacant rooms regularly to verify cleanliness and freshness by clearing away trash and other disposable material, consistently maintaining the highest levels of housekeeping standards
- Reported quickly to emergency jobs.
Usher Supervisor
MJR Grand Digital Cinema
Westland, MI
08.2016 - 03.2018
- Resolved concerns immediately to offer guests comfortable, distraction-free experiences
- Welcomed guests and directed to seating
- Maintained visible presence for guests to answer questions and provide superior service for diverse needs
- Kept all facilities and common areas clean and neat to uphold professional standards
- Responded promptly to emergencies such as lost children and medical incidents
- Delegated assignments and coordinated the team's schedule to meet coverage demands.
Education
Certificate - Flight Attendant
Republic Airways Training Facility
Indianapolis, IN10-2021
Associates Degree - Photography
The Art Institute of Michigan
Novi04.2018
High School Diploma -
Salem High School
Canton06.2016
Skills
- Microsoft Word
- Excel
- Office 360
- PowerPoint
- Time Management
- Problem Solving
- Leadership
- Communication
- Active Listening
- Data Collection
- Data Entry
- Customer Service
- Multitasking
- Follow-up Skills
- Project management
- Computer Proficiency
- Payment Processing
- Microsoft Outlook
- Leave administration
- Audit compliance
References
References available upon request
Timeline
HR Administrator
Cabinetworks Group
01.2023 - Current
Office Cleaner
ICAT Logistics
01.2022 - 12.2022
Flight Attendant
Republic Airways
10.2021 - 12.2021
Receptionist
Orleans International
06.2021 - 09.2021
Remote Customer Service Representative
Percepta Ford
01.2021 - 05.2021
Disaster Restoration Specialist
SunGlo Disaster Restoration
03.2018 - 12.2020
Usher Supervisor
MJR Grand Digital Cinema
08.2016 - 03.2018
Certificate - Flight Attendant
Republic Airways Training Facility
Associates Degree - Photography
The Art Institute of Michigan
High School Diploma -
Salem High School
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