Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brianna Coley

Humble,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Hostess

PF Changs Restaurant
07.2023 - Current
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Provided adequate place settings for tables and miscellaneous supplies for workstations throughout assigned shift.
  • Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries

Certified Birth Doula

Volunteer Experience
07.2023 - 07.2023
  • Answered patient inquiries and provided information about healthcare services.
  • Supported patients and family members, actively listening to concerns and offering compassionate care.
  • Coordinated with other healthcare professionals to provide patients with comprehensive care.
  • Provided family members with general health education and tips for patient care.

Child Caretaker

Volunteer Position
01.2021 - 02.2023
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Assisted with activities to support curriculum objectives.
  • Provided emotional support and guidance to children during difficult times.
  • Utilized positive reinforcement techniques to encourage good behavior.
  • Facilitated learning through play, stories, and outdoor activities for successful child outcomes.
  • Introduced children to educational games and activities to boost learning.
  • Monitored children's activities to verify safety and well-being.
  • Provided support and guidance to children in conflict resolution.
  • Responded to inquiries from parents and guardians.

Assistant Sales Manager

Lovisa
01.2022 - 12.2022
  • Assisted the sales team with completing customer transactions and managing issues.
  • Trained new associates in successful sales and performance strategies.
  • Demonstrated exemplary customer service by engaging clients on sales floor.
  • Strengthened performance by applying excellent program and project leadership skills.
  • Generated sales report to help upper management make effective decisions and sales plans.
  • Engaged directly with customers to offer assistance and resolve complaints.

Education

Some College (No Degree) - Business Management

North Carolina A & T State University
Greensboro, NC

Skills

  • Group Teaching
  • Emotional Care
  • Service Assistance
  • Patient Education
  • Child Supervision
  • Patient Awareness
  • Activity Planning
  • Educational Strategies
  • Time Management
  • Sales Expertise
  • Conflict Resolution
  • Verbal and Written Communication

Timeline

Hostess

PF Changs Restaurant
07.2023 - Current

Certified Birth Doula

Volunteer Experience
07.2023 - 07.2023

Assistant Sales Manager

Lovisa
01.2022 - 12.2022

Child Caretaker

Volunteer Position
01.2021 - 02.2023

Some College (No Degree) - Business Management

North Carolina A & T State University

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Brianna Coley