Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Brianna Collins

Valdosta,GA

Summary

Multifaceted healthcare and administrative professional with experience spanning family practice, specialty clinics, hospital care, and start-up environments. Skilled in medical assisting, patient care, and routine therapeutic monitoring, with strong capabilities in scheduling, reception, and data entry. Proficient in multiple EMR/EHR systems, as well as Microsoft Office and Google Workspace, with proven success in remote and in-office roles. Recognized for adaptability, efficiency, and excellent communication, balancing patient support with administrative precision to deliver high-quality service across healthcare and general office settings.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Remote Medical Assistant

Flagler Health
02.2024 - 12.2024
  • Performed routine therapeutic monitoring for chronic pain patients by assessing pain levels, mood, activity, and medication compliance through phone and text outreach.
  • Provided patient support and education, including guided meditations and exercise resources as alternative pain management strategies.
  • Collaborated with multiple clinics and utilized various EHR systems to verify patient information, coordinate care, and maintain accurate documentation.
  • Led and supervised a team of 10 medical assistants, ensuring performance, compliance, and patient care standards were met.
  • Conducted training for new hires in a start-up environment, developing onboarding processes, and supporting workflow efficiency.

Remote Patient Service Representative

United Digestive
Atlanta , GA
07.2022 - 02.2023
  • Scheduled colonoscopies and other gastroenterology procedures, coordinating directly with patients and providers.
  • Verified patient insurance coverage and eligibility prior to scheduling, ensuring accuracy and compliance.
  • Conducted patient questionnaires to determine colonoscopy qualification, and gathered required health information.
  • Updated and created patient profiles in the EMR system, maintaining detailed and accurate documentation.
  • Managed a high-volume call queue in a fast-paced remote environment, delivering efficient scheduling and excellent customer service.
  • Proficiently used a dual-monitor setup to balance multiple systems, improving speed and accuracy in patient scheduling.

Certified Medical Assistant

Ben Hogan MD
Valdosta, GA
08.2019 - 03.2021
  • Provided comprehensive patient care support in a busy family practice, working with populations ranging from infants to the elderly.
  • Handled patient requests, medication inquiries, and urgent messages; coordinated with physicians and pharmacies to resolve issues and relay provider instructions, which include faxing over medications to the pharmacy.
  • Delivered test results and bloodwork updates, issuing follow-up orders, and patient instructions per physician guidance.
  • Performed patient workups, including obtaining chief complaints, medical history, and current medications, and accurately documenting them in EMR systems.
  • Conducted triage by recording vitals, medications, and medical history; experienced in manual blood pressure measurement and orthostatic vital signs.
  • Administered vaccinations and injections, performed diagnostic tests (COVID-19, flu, strep, pregnancy, mono, urinalysis), and assisted with minor procedures and wound care.
  • Supported diabetes management and chronic care follow-up through patient education and monitoring.
  • Assisted physicians during well-child visits, sports physicals, and routine preventive care.
  • Excelled in crisis management and patient care during the COVID-19 pandemic, adapting quickly to evolving protocols and high-volume patient needs.

Patient Care Technician

South Ga Medical Center
Valdosta, GA
02.2017 - 01.2018
  • Provided direct patient care in a hospital setting, assisting with daily living needs, including bathing, feeding, repositioning, and toileting for bedbound patients.
  • Monitored and recorded vital signs at the beginning and end of shifts to support accurate clinical documentation.
  • Assisted with catheter care, and other hygiene needs, to maintain patient comfort and infection control.
  • Supported patient safety by serving as a sitter for individuals requiring close observation in high-risk situations.
  • Responded to patient requests promptly, ensuring compassionate and attentive care to improve the patient experience.
  • Collaborated with nurses and medical staff to deliver high-quality, continuous care for diverse patient populations.

Skills

  • Experienced in routine therapeutic monitoring, patient assessments, and direct care support
  • Skilled in scheduling, appointment coordination, patient outreach, and front desk/reception operations
  • Proficient in data entry, medical documentation, and accurate record management
  • Knowledgeable in multiple EHR/EMR systems, including Epic, Athena, HealthBridge, and eClinicalWorks
  • Diagnostic testing and clinical support, including vaccinations, triage, lab tests, and minor procedures
  • Strong clerical and customer service skills in both medical and nonmedical settings
  • Clerical expertise: phone handling, insurance verification, referrals, and provider/patient communication
  • Proficient with Microsoft Office Suite, Google Workspace, and collaboration tools such as Slack
  • Excellent communication, multitasking, analytical, and organizational skills
  • Adaptable to both remote and in-office environments, with a proven ability to manage fast-paced workflows
  • Experienced in training, team leadership, and supporting start-up operations

Certification

  • Nationally Certified Medical Assistant (NCMA)

Timeline

Remote Medical Assistant

Flagler Health
02.2024 - 12.2024

Remote Patient Service Representative

United Digestive
07.2022 - 02.2023

Certified Medical Assistant

Ben Hogan MD
08.2019 - 03.2021

Patient Care Technician

South Ga Medical Center
02.2017 - 01.2018

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Brianna Collins