Brianna Collins-Garza
Cedar Rapids,IA
Summary
Highly organized and efficient within fast-paced multitasking environments; able to prioritize effectively to accomplish objectives. Great communicator with strong customer service skills. Consistently commended for accuracy and empathetic patient relations within the health care environment. Highly motivated, fast learner, dependable, and eager to learn. Efficient professional in healthcare documentation boasts high productivity and the capability to complete tasks swiftly while maintaining accuracy. Skilled in medical coding, electronic health records management, and data analysis. Excel in organizational, communication, and problem-solving skills, ensuring seamless workflow and compliance with healthcare regulations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Optician
Midwest Eye Clinic
Burlington, US
05.2021 - 05.2023
- Telephoned appointment-holders on day before to confirm times, contacted no-shows, and notified patients upon eyewear availability.
- Assisted patients and customers with choice of frames to best fit budgetary requirements and style preferences.
- Explained the benefits of various types of eyewear protection options such as anti-glare coating or UV protection.
- Took specific facial measurements, including optical centers of eyes, pupillary distance and temple length.
- Managed inventory of products and cleaned store displays.
- Coordinated office bookkeeping, reporting and communication with customers and vendors and maintained office equipment.
- Maintained accurate records of all transactions in computer system.
- Processed payments for products purchased by customers.
- Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Inspected completed eyeglasses to ensure accuracy before releasing them to patients.
- Instructed customers on methods for adapting to glasses, proper wear and necessary care.
- Participated in continuing education courses related to optometry technology advances.
Shift Manager
ALDI
Fort Madison, US
06.2019 - 05.2021
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Open and close cash registers, performing tasks such as counting money, separating charge slips, balancing cash drawers, and making deposits, and counting and balancing the store safe.
- Greet customers as they enter and exit the establishment.
- Resolved customer complaints promptly and professionally while maintaining a positive attitude towards customers.
- Recommend, select, and help locate or obtain merchandise based on customers' needs and desires.
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Process merchandise returns and exchanges.
- Monitor checkout stations to ensure that they have adequate cash available, and that they are staffed appropriately.
- Managed shift operations by delegating tasks among team members in order to maximize efficiency.
- Reviewed completed work to verify consistency, quality, and conformance.
- Monitored inventory levels to ensure sufficient stock was available at all times.
- Operated a variety of machinery and tools safely and efficiently.
- Assisted in stocking shelves and making sure that each shipping manifest matched the store's purchase orders.
- Assisted in making sure that the sales aisles were clear of obstacles and debris.
Direct Support Professional
Optimae LifeServices
Burlington, US
01.2018 - 06.2019
- Provide out of home and in home patient care for developmentally disabled patients.
- Enhanced patient wellbeing by supporting participation in recreational activities.
- Supported residents with daily living activities such as meal assistance, cleaning, and laundry.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided guidance and support to ensure safety of individuals served.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Advocated for disabled individuals to foster communication and self-expression and achieve goals.
- Consulted with client care team to continually update care plans.
Front Desk Receptionist/Manager
Brazilian Wax and Spa by Claudia
Lexington, SC
10.2014 - 09.2017
- Greet customers, and respond to telephone and in-person requests for information.
- Provided administrative support including photocopying, faxing, and filing.
- Stock the product area with top-quality offerings, and ensure that staff are thoroughly trained on all items in order to proficiently meet and exceed sales goals.
- Complete payroll, logs, and reports consistently and on time.
- Train and motivate new staff to maximize efficiency and goal attainment.
- Held frequent employee meetings to discuss updated policies, safety guidelines, and trends.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Investigated and analyzed client complaints to identify and resolve issues.
- Handled cash transactions accurately, balancing the register at the end of each shift.
Education
Medical Assistant - Medical Coding And Billing
Southeastern Community College
West Burlington, IA05-2025
High School Diploma -
Central Lee High School
other05-2011
Skills
- Attention to detail
- Medical coding
- Health record maintenance
- Customer service
- Billing procedures
- Reliability
- Electronic health records
- Critical thinking
- Diagnostic coding
- Procedural coding
Accomplishments
- President's List first semester
Certification
- Billing Certificate
- Patient Access Representative Certificate
References
References available upon request.
Timeline
Optician
Midwest Eye Clinic
05.2021 - 05.2023
Shift Manager
ALDI
06.2019 - 05.2021
Direct Support Professional
Optimae LifeServices
01.2018 - 06.2019
Front Desk Receptionist/Manager
Brazilian Wax and Spa by Claudia
10.2014 - 09.2017
Medical Assistant - Medical Coding And Billing
Southeastern Community College
High School Diploma -
Central Lee High School
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