Brianna Combs-Upshaw
Louisville,KY
Summary
Accomplished Patient Transporter and Togo Server with a proven track record at Baptist Health Louisville, demonstrating exceptional patient communication and customer service skills. Expert in ensuring patient safety and confidentiality, complemented by a strong understanding of the healthcare system. Trained new staff, enhancing team efficiency by 30%, showcasing leadership and critical thinking abilities. Helpful Patient Transporter with hands-on experience escorting patients throughout medical facilities. Patient-oriented and compassionate with strong attention to patient safety and care. Excellent bedside manner and outstanding verbal and written communication skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Transporter
Baptist Health Louisville
08.2022 - Current
- Warmly greeted patients and visitors and made each feel welcome.
- Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
- Ensured patient safety by properly positioning patients on stretchers, wheelchairs, and other transport equipment.
- Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans.
Togo Server
Texas Roadhouse
03.2018 - 04.2022
- Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
- Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
- Provided expert knowledge of menu items and ingredients when interacting with customers, facilitating informed decision-making for their meal choices.
- Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
- Expedited food preparation for timely pick-up, ensuring top-notch service for all guests.
- Handled cash transactions accurately, contributing to a well-balanced till at shift''s end.
- Trained new employees on best practices for To-Go Server responsibilities, fostering team efficiency and consistency in service quality.
Education
No Degree - Early Childhood Education
Eastern Kentucky University
Richmond, KYNo Degree - Social Work
University of Louisville
Louisville, KYHigh School Diploma -
Seneca High School
Louisville, KY06.2018
Skills
- Patient Communication
- Patient Safety
- Patient confidentiality
- Customer Service
- Healthcare system understanding
- Bedside manner
- Professionalism and Ethics
- Basic Life Support Certification
- Critical Thinking
Accomplishments
- Becoming Preceptor.
- Becoming CPR certified.
- Supervised team of 14 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Wow Cards through effectively helping with patients.
Certification
- CPR.
- BCLS.
- Preceptor.
Timeline
Patient Transporter
Baptist Health Louisville
08.2022 - Current
Togo Server
Texas Roadhouse
03.2018 - 04.2022
No Degree - Early Childhood Education
Eastern Kentucky University
No Degree - Social Work
University of Louisville
High School Diploma -
Seneca High School
- CPR.
- BCLS.
- Preceptor.
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