Brianna Compagna-Roy

• Coordinates admissions and discharges with hospital transfer center, care manager and doctor for 40 patient beds.
• Maintains daily flow of nursing unit(s) and care team rounds.
• Rolled out new projects and implemented change to better assist patients and improve quality of care.
• Provides daily and as needed treatments to patients as well as rehab services.
• Observes, documents, and reports patient status, vital signs, behaviors and activity.
• Assists nurses and doctors minor procedures.
• Provides one on one behavioral health and hospice care as needed.
• Trained new staff and tracked yearly competencies.

• Self motivated consultant who runs individual Pampered Chef business.
• Manages social media, handles all marketing and advertising, and coordinates schedules for events.
• Teaches clients about product, manages orders, and organizes parties based on clientele needs.
• Use of sales, business development, time management, organization, and customer service skills each day.

• Handled a variety of inbound calls and completed customer requests related to group and member eligibility, benefits, claims, billing, and commissions.
• Managed phone calls, emails, spreadsheets, and department projects.
• Organized events at both the team and department level.
• On the team that rolled out a new company wide system, and was elected for this team within one year of hire.
• Took initiative by working on multiple projects to help our clients and our department, train and coach my peers, as well as assist other departments when in need.
• Accepted into a Future Leadership program after one and a half years of service.
• Built and maintained trusting relationships with clients, brokers, and coworkers while consistently meeting company measured statistics above goal.

Managed a CRM that tracked incoming phone and internet inquiries, outbound calls, emails, and customer database.

• Acted in a supervisory role as needed.
• Coached peers in building rapport with customers and call control.
• Developed training tools for the department regarding system use and sale processes.
• Built trusting relationships with clientele and coworkers.