Brianna Conley
Greenfield,CA
Summary
Customer-focused eyewear specialist with several years of experience meeting client vision needs and embracing store's business goals. Empathetic professional with exceptional listening skills resulting in long-term customer relationships. Committed to commercial success, as evidenced by repeated recognition for top store eye wear sales.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Optician
Dr. Juan Trejo Optometry
Salinas, CA
01.2024 - Current
- Assisted customers with selecting frames and lenses that best suited their needs, accounting for their budgetary requirements, style preferences, and insurance coverage.
- Adjusted eyewear for proper fit and comfort level.
- Demonstrated how to insert, remove, and care for contact lenses.
- Explained the benefits of various types of eyewear protection options such as anti-glare coating or UV protection.
- Ordered stock from suppliers based on customer orders.
- Maintained accurate records of all transactions in computer system.
- Repaired broken frames using specialty tools and equipment.
- Organized inventory according to product type and manufacturer specifications.
- Processed payments for products purchased by customers.
- Dispensed contact lenses upon completion of fitting process.
- Inspected completed eyeglasses to ensure accuracy before releasing them to patients.
- Greeted patients warmly upon arrival at office or store location.
- Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
- Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
- Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
- Telephoned appointment-holders on day before to confirm times, contacted no-shows, obtained insurance pre-authorization and notified patients upon eyewear availability.
- Coordinated office bookkeeping, reporting and communication with customers and vendors and maintained office equipment.
Front Desk Manager
eyeQ Optometry
Santa Cruz, CA
07.2021 - 11.2023
- Organized doctors' daily room assignments and ensured all necessary insurance paperwork was verified accurately.
- Managed appointments by answering calls, responding to emails, and scheduling examinations or technician screenings.
- Provided excellent customer service by addressing patient inquiries promptly and professionally.
- Performed cashier duties such as taking payments, balancing accounts, handling refunds and resolving any discrepancies that arose.
- Assisted with training new staff members on front desk procedures and policies.
- Managed a team of 6-8 front desk agents, ensuring tasks were completed efficiently and effectively.
- Facilitated charity eye examinations for financially struggling families in the Santa Cruz County School District.
- Resolved customer complaints in a timely manner while maintaining a friendly attitude towards guests.
- Developed systems for tracking customer preferences to improve customer satisfaction ratings.
- Analyzed data related to guest satisfaction surveys to identify areas needing improvement.
Front Desk Receptionist
eyeQ Optometry
Santa Cruz, CA
07.2020 - 07.2021
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Greeted customers warmly and made them feel welcome.
- Assisted with scheduling appointments for patients through email, phone, or text messaging.
- Verified vision and/or medical insurance coverage for patient examinations up to 2 weeks in advance.
- Performed data entry into EHR systems to maintain accurate and HIPAA-compliant records of patient information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled cash and credit card transactions accurately, balancing the register at the end of each shift.
- Developed preliminary testing ability to assist patients through the initial stages of their eye examination with the doctor.
- Greeted visitors to provide information and direct to appropriate personnel.
- Explained policies and procedures to visitors.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
Student Supervisor
UC Santa Cruz
Santa Cruz, CA
10.2018 - 04.2020
- Monitored and evaluated student employee performance to ensure successful completion of assigned tasks.
- Assigned tasks to teammates to accomplish shift changes, while maintaining and promoting cleanliness standards as the Safety Coordinator for the dining facility.
- Performed administrative duties such as filing paperwork, scheduling appointments, coordinating meetings.
- Assisted in the recruitment and selection process of student employees, including interviewing and evaluating candidates.
- Rotated responsible tasks as a filler when needed to help cover a station missing a worker.
- Implemented safety protocols and ensured student workers followed all safety guidelines to prevent accidents.
Education
Bachelor of Arts - History
University of California- Santa Cruz
Santa Cruz, CA06-2020
High School Diploma -
Central Valley High School
Redding, CA06-2016
Skills
- Retail Sales
- Customer Service
- Supply Management
- Order Preparation
- Insurance Verification
- Product Upselling
Languages
Spanish
Professional
English
Native/ Bilingual
Certification
- Licensed Life, Accident and Health Insurance Agent, Issued 02/2024 thorough 02/2026. #4359938
Accomplishments
- As a student employee at UCSC Dining Hall Crown/Merrill, gained a leadership role as a Student Supervisor and the Safety Officer after working starting from Oct 2016 to when promoted in 2018.
- As a front desk associate at eyeQ Optometry, absorbed office procedures and protocols to the point of becoming the Front Desk Manager to help guide the team to a optimized office environment.
Affiliations
- Gardening, baking, painting and caring for my two house cats!
References
References available upon request.
Timeline
Optician
Dr. Juan Trejo Optometry
01.2024 - Current
Front Desk Manager
eyeQ Optometry
07.2021 - 11.2023
Front Desk Receptionist
eyeQ Optometry
07.2020 - 07.2021
Student Supervisor
UC Santa Cruz
10.2018 - 04.2020
Bachelor of Arts - History
University of California- Santa Cruz
High School Diploma -
Central Valley High School
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