Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brianna Connell

Clanton

Summary

While in my position upfront and as a current Asset Protection Team Lead I have been awarded Team Lead of the month multiple times. In my market my team stays in the top for our claim processes being done correctly. While in my position we have gotten successful walk through with higher up management and corrected what was needed when feedback was given. My team has successfully helped reduce shrink and accidents in the store by executing safe practices and implementing merchandise protection.

Overview

6
6
years of professional experience

Work History

Asset Protection Team Leader

Walmart
08.2023 - Current
  • Reduced inventory shrinkage by conducting regular audits and addressing discrepancies promptly.
  • Maintained up-to-date knowledge about industry trends in security and loss prevention techniques, applying new insights as appropriate.
  • Improved store security by collaborating with management to develop and enforce loss prevention policies.
  • Enhanced asset protection strategies by implementing effective training programs for team members.
  • Claiming out defective products correctly based on the supplier to ensure the store gets back the correct credit.
  • Keep up with the budget for marking down items and how much home office had already spent.
  • Checking in merchandise through vendors and making sure invoices and invoice amounts are correct so the store is not getting over charged.
  • Communicate with vendors daily to ensure we are getting the correct product and not getting to much of the product.
  • Hold associates accountable for not claiming out merchandise correctly.
  • Check inventory reports daily and strategize plans to prevent loss in areas showing the most loss.

Front End Team Lead

Walmart
11.2021 - 08.2023
  • Managed associates breaks and lunches in a timely manner.
  • Assisted associates with register conflicts and system issues.
  • Daily processes of checking paperwork for correct cash and check balances.
  • Finding shortages in cash and checks from registers from previous days.
  • Handled money advances and pickups for registers.
  • Putting in tickets for machines or checkouts that are down.
  • Communicating with customers and help representatives on the phone.
  • Stocking merchandise and making sure the prices are correct and updating prices when needed
  • Deal with fast pace work areas with multiple things or issues going on in the area in a calm and professional manner.

Customer Service Cashier

Walmart
05.2021 - 11.2021
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Help customers with financial transactions such as: sending money, receiving money, bill pay, loading and withdrawing money from credit/debit cards.
  • Assist customers with returns and deal with discrepancies with prices or payment issues.

Cashier

Walmart
04.2019 - 05.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Checked out/in my register at the beginning and end of every shift.
  • Checked out customers in a timely manner to ensure satisfactory customer service.

Education

Associate Degree In Nursing - Nursing

Jefferson State Community College
Clanton, AL

Skills

  • Organized
  • Problem solving
  • Time management
  • Leadership
  • Adaptability
  • Communication
  • Critical Thinking
  • Team work
  • Coping in high stress situations
  • Honest
  • Punctuality
  • Understanding
  • Researching

Timeline

Asset Protection Team Leader

Walmart
08.2023 - Current

Front End Team Lead

Walmart
11.2021 - 08.2023

Customer Service Cashier

Walmart
05.2021 - 11.2021

Cashier

Walmart
04.2019 - 05.2020

Associate Degree In Nursing - Nursing

Jefferson State Community College

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Brianna Connell