Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Brianna Cooper

Orlando,FL

Summary

Energetic and personable individual with a strong ability to thrive in roles that require customer interaction and relationship building. Possessing a solid understanding of sales principles and customer service techniques, equipped to effectively communicate and organize tasks.

Overview

2
2
years of professional experience

Work History

Sales Associate

JD SPORTS
11.2024 - Current
  • Organized merchandise to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Built relationships with customers to encourage repeat business.
  • Engaged with customers to build rapport and loyalty.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Cashier

Nike
06.2024 - 08.2024
  • Supported sales efforts by educating customers about specific products and promotions in a welcoming manner.
  • Maintained efficient and accurate operations of cash register to process payment through different modes like cash, credit card, gift card and automatic debit
  • Issued receipts, refunds, credits or change due to customers.
  • Answered consumer inquiries regarding store policies and procedures.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Carried out supplementary responsibilities as directed.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.

Receptionist

Coast Dental
05.2023 - 08.2023
  • Greeted visitors and provided them with assistance.
  • Handled incoming calls, efficiently took messages, and accurately transferred them to relevant departments or personnel.
  • Organized calendar to facilitate patient appointments
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
  • Responded to inquiries from patients regarding their accounts or dental services offered.
  • Verified patient's eligibility for benefits under various insurance plans.

Education

Some College (No Degree) - Biology

Florida Memorial University
Miami, FL

Some College (No Degree) - Animal Science

Valencia College
Orlando, FL

High School Diploma -

Orlando Christian Preparatory
Orlando, FL
05-2022

Skills

  • Approachable/Extroverted
  • Customer service
  • Communication skills
  • Time management
  • Computer literacy
  • Microsoft excel
  • Microsoft word
  • Leadership
  • Documentation review
  • Guest services
  • English
  • Complex Problem-Solving
  • Credit and cash transactions
  • Time management skills
  • Cash Management
  • Adaptability
  • Multi-tasking strength
  • Excellent people skills
  • Goal oriented
  • Reliable and punctual
  • Exceptional customer service

Languages

Spanish
Limited

References

References available upon request.

Timeline

Sales Associate

JD SPORTS
11.2024 - Current

Cashier

Nike
06.2024 - 08.2024

Receptionist

Coast Dental
05.2023 - 08.2023

Some College (No Degree) - Biology

Florida Memorial University

Some College (No Degree) - Animal Science

Valencia College

High School Diploma -

Orlando Christian Preparatory

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Brianna Cooper