Brianna Coronado
Charlotte,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Lead Spa Associate
Hand & Stone Massage And Facial Spa
03.2023 - Current
- Set new hires up for success by training them for Spa Associate position
- Recommended and sold spa packages and memberships based on client's preferences and needs
- Assisted estheticians and massage therapists in setting up rooms and stations with supplies
- Participated in team meetings and staff training sessions
- Managed front desk by answering phones, scheduling appointments and greeting guests
- Washed, dried and folded towels, robes and sheets to keep laundry area and service rooms clean and properly stocked
Guest Service Associate
European Wax Center
01.2021 - 03.2023
- Greeting and welcoming guest with a warm smile
- Answer phone calls using proper phone etiquette
- Opening and closing registers
- Maintain and exceed center/ individual goals selling wax packages
- Responsible for center cleanliness
- Restock products
- Inventory
- Create a memorable guest experience by utilizing EWC terminology
- Make sure guest leaves satisfied and likely to return
Beauty Advisor
Lancome Cosmetics
04.2017 - 03.2020
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained counter and display areas for cleanliness and organization.
- Identified skin needs of customers to provide assistance in choosing best products.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Over Exceeding personal sales goals.
Hostess
Outback Steakhouse
01.2017 - 09.2018
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait time
- Answered customer questions about hours, seating, and menu information
- Supported servers, food runners, and bussers with keeping dining area ready for every guest
- Help servers out by running food/drinks
Education
High School Diploma -
Golden West High School
Visalia, CA06.2015
Skills
- Microsoft Excel
- Opening and Closing Procedures
- Active Listening
- Clear Verbal Communication Skills
- Customer Experience
- Problem Resolution
- Greeting Guests
- Spa Inspections
- Training Junior Team Members
- Guest Engagement
- Creative Solutions
- Microsoft Word
Accomplishments
Won highest membership conversion nation wide with Hand & Stone!
Timeline
Lead Spa Associate
Hand & Stone Massage And Facial Spa
03.2023 - Current
Guest Service Associate
European Wax Center
01.2021 - 03.2023
Beauty Advisor
Lancome Cosmetics
04.2017 - 03.2020
Hostess
Outback Steakhouse
01.2017 - 09.2018
High School Diploma -
Golden West High School
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