Brianna Costa

Lead Brand Representative

Hollister.Co

Staten Island , NY

05.2019 - 06.2025

Assisted in planning promotional events to enhance brand visibility and engagement.
Developed strong relationships with customers through effective communication and assistance.
Analyzed consumer feedback from surveys, focus groups, interviews to determine areas of improvement for product offerings or service delivery.
Monitored online conversations about the brand through various channels such as forums and review sites.
Promoted positive company image through superior customer service experiences.
Introduced sales, promotions and other brand initiatives to gain customer loyalty.
Recommended, selected and helped locate merchandise based on guest needs and desires.
Employed basic selling techniques to engage with customers.
Effectively built relationships with both established and potential customers.
Increased sales and brand awareness through face-to-face marketing.
Monitored stock room supplies such as packaging materials, labels, tags. ensuring adequate levels were maintained at all times.
Maintained a clean work environment by sweeping floors, cleaning countertops, and organizing stock room.
Organized back stock room according to established procedures.
Organized stock room shelves according to company standards.
Kept stock room organized so merchandise could be transferred quickly to sales floor.
Sorted product according to size, color, and style, ensuring proper placement in stock room.
Verified accuracy of deliveries against purchase orders before accepting them into stock room inventory.
Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
Assisted in maintaining stock room organization by organizing items into categories.
Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
Organized stock room, restocked shelves and rotated product as needed.
Conducted periodic inventories of all merchandise in stock room or store floor areas.
Monitored stock room for incoming shipments, distributed products to appropriate locations, and organized merchandise in a timely manner.
Cleaned, sanitized and restocked bathrooms with toiletries and linens.
Performed daily opening and closing duties for the store including cleaning tasks, stocking shelves, setting up displays, and organizing backroom inventory.

Summary

Overview

Work History

Lead Brand Representative

Education

Some College (No Degree) - Business

Skills

Timeline

Lead Brand Representative

Some College (No Degree) - Business

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