BRIANNA COTE
Farmington
Summary
Seasoned individual with demonstrated track record of providing excellent customer service, ensuring customer satisfaction, and maintaining a professional atmosphere. Possesses excellent communication, interpersonal, and problem-solving skills. Committed to delivering an outstanding experience to each and every customer. Highly cooperative and generous team player with deep love for working with people.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Barista
Mountain Air Roasters
Grand Junction, CO
02.2025 - 11.2025
- Exhibited excellent communication skills while interacting with customers and coworkers in a professional manner.
- Performed cash handling duties accurately and efficiently to ensure accurate accounting records.
- Provided exceptional customer service by anticipating customer needs before they arise.
- Answered customer phone calls and appropriately addressed questions and complaints.
- Employed creative ideas when developing new drink recipes or menu items.
- Built strong relationships with regulars and new customers by providing friendly, personalized service.
Barista
Dunkin Donuts
Farmington, NM
07.2024 - 01.2025
- Operated cash registers and handled cash and card transactions.
- Assisted with opening and closing tasks such as cleaning cafe areas or setting up displays.
- Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality.
- Welcomed customers and answered questions regarding menu items and preparation methods.
- Demonstrated strong organizational skills when stocking inventory or prepping ingredients for drinks.
Lead Teacher
KinderCare Learning Centers
Golden, CO
09.2023 - 02.2024
- Providing individualized care for children according to NAEYC, State, and Kindercare guidelines.
- Established positive relationships with parents by engaging them in their child's education.
- Followed licensing guidelines and company standards to optimize daily care of children.
- Completed extensive training that provided insight on child care and development topics.
Mixologist
Popdrinks
Farmington, NM
01.2022 - 05.2023
- Senior employee duties like balancing finances and communicating with upper management while maintaining daily workflow duties.
- Maintain high quality customer interactions despite environmental stressors.
- Quickly and accurately prepare drinks based on memorized guidelines.
- Train new employees and answer any questions during the shift.
Hostess/To-Go/Server
Texas Roadhouse
Farmington, NM
10.2015 - 03.2020
- Answered phone calls to take reservations and address guest questions and concerns.
- Demonstrated excellent customer service skills to ensure a pleasant dining experience.
- Greeted and accommodated guests, building positive experience from first interaction.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
- Assisted with training of new staff members.
Education
High School -
Aztec High School
NM01-2017
Skills
- Friendly and outgoing
- Problem-solving
- Cash handling
- Exceptional customer service
- Safe food handling practices
- POS systems
- Sales techniques
- Time management
- Attention to detail
- Team player
Certification
- Mesa County Food Handlers
- Alcohol Beverage Training
Timeline
Barista
Mountain Air Roasters
02.2025 - 11.2025
Barista
Dunkin Donuts
07.2024 - 01.2025
Lead Teacher
KinderCare Learning Centers
09.2023 - 02.2024
Mixologist
Popdrinks
01.2022 - 05.2023
Hostess/To-Go/Server
Texas Roadhouse
10.2015 - 03.2020
High School -
Aztec High School