Brianna Coward
Pasadena,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry, looking to fit the role that is needed for the team. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with passion for developing relationships, cultivating partnerships and growing businesses. Demonstrates exceptional communication and adaptability, ensuring high levels of customer service and team collaboration.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service Scheduler
Health and Safety Council
12.2020 - Current
- Adapted quickly to changing circumstances, revising schedules as needed based on availability or client requests.
- Contributed to the development of new scheduling policies and procedures for enhanced operational effectiveness.
- Handled escalated customer issues promptly, ensuring resolution and maintaining positive relationships.
- Assisted with administrative tasks and cross-trained in other departments to offer comprehensive support.
- Reduced customer complaints with proactive communication regarding delays or changes in scheduled services.
- Coordinated effectively with other departments to ensure seamless communication regarding customer needs and expectations.
- Educated customers about billing and payment processing policies and procedures.
Administrative Assistant
Champions Daycare
12.2017 - 10.2019
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Managed administrative tasks such as record-keeping, billing, and reporting to ensure efficient operation of the daycare center.
- Enhanced children''s emotional and social development by implementing age-appropriate programs and activities.
- Ensured safety of children by enforcing strict health and safety guidelines in compliance with state regulations.
- Coordinated special events such as holiday parties or field trips that enriched children''s experiences at the daycare center.
- Streamlined daycare operations through effective scheduling, staff management, and budget control.
Education
Some College (No Degree) - Psychology
San Jacinto Community College
Deer Park, TX 09.2017 - 12.2022
Skills
Customer Focus
Appointment Scheduling
Customer satisfaction
Teamwork and Collaboration
Customer Service
Problem-solving skills
Calm and Professional Under Pressure
Reliability
Excellent Communication
Computer Skills
Effective Communication
Adaptability and Flexibility
Phone Etiquette
Interpersonal Communication
Written Communication
Languages
Spanish
Professional Working
Timeline
Customer Service Scheduler
Health and Safety Council
12.2020 - Current
Administrative Assistant
Champions Daycare
12.2017 - 10.2019
Some College (No Degree) - Psychology
San Jacinto Community College
09.2017 - 12.2022
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