Brianna Craft
Garland,TX
Summary
Reliable teller with a proven track record in processing transactions and maintaining cash balance. Strong collaborator, focused on enhancing customer service quality and effectively addressing client inquiries and complaints.
Overview
10
10
years of professional experience
2016
2016
years of post-secondary education
Work History
Teller
Prosperity Bank
Richardson, Texas
04.2022 - Current
- Processed customer transactions accurately and efficiently.
- Assisted customers with account inquiries and service requests.
- Maintained cash drawer balance and conducted daily reconciliations.
- Educated customers on banking products and services available.
- Collaborated with team members to enhance customer service quality.
- Implemented security procedures to safeguard cash and sensitive information.
- Resolved customer complaints promptly to ensure satisfaction.
- Trained new tellers on operational procedures and best practices.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Balanced cash drawers on a daily basis.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Maintained confidentiality of all customer records and information according to company policies.
- Verified customers' identification to ensure compliance with laws and regulations.
- Delivered exceptional service to customers in person or over telephone.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
CNA
Towers Nursing Home
Smithville, Texas
01.2019 - 03.2022
- Assisted residents with daily living activities and personal care needs.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and organization of resident living areas and equipment.
- Documented patient progress and care activities in electronic health records accurately.
- Provided emotional support and companionship to residents during daily interactions.
- Educated residents on proper hygiene practices and safety measures effectively.
- Participated in training new staff members on caregiving procedures and protocols.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Answered patient call lights promptly and responded to requests appropriately.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Reported changes in patient conditions to registered nurse or physician.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Monitored food intake and output as directed by nursing staff.
- Provided emotional support to family members during difficult times.
- Transported residents within the facility as needed.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Educated patients on self-care techniques that would help them maintain their independence.
- Facilitated communication between patients, family members, and healthcare professionals.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Helped residents walk with or without self-help devices.
- Used mobility devices to transport patients.
- Observed and reported unusual symptoms and changes to charge nurse.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Distributed drinking water and nourishment to residents.
- Assisted residents in preparing for activities and social programs.
CNA
Lamun Lusk Sanchez Texas State Veterans Home
Big Spring, Texas
01.2016 - 05.2019
- Assisted residents with daily living activities and personal care needs.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and organization of resident living areas and equipment.
- Collaborated with team members to develop individualized care plans for residents.
- Documented patient progress and care activities in electronic health records accurately.
- Provided emotional support and companionship to residents during daily interactions.
- Educated residents on proper hygiene practices and safety measures effectively.
- Participated in training new staff members on caregiving procedures and protocols.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Answered patient call lights promptly and responded to requests appropriately.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Reported changes in patient conditions to registered nurse or physician.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Monitored food intake and output as directed by nursing staff.
- Provided emotional support to family members during difficult times.
- Transported residents within the facility as needed.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Educated patients on self-care techniques that would help them maintain their independence.
- Participated in educational programs designed to improve knowledge of health care practices.
- Facilitated communication between patients, family members, and healthcare professionals.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Helped residents walk with or without self-help devices.
- Used mobility devices to transport patients.
- Observed and reported unusual symptoms and changes to charge nurse.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Distributed drinking water and nourishment to residents.
- Assisted residents in preparing for activities and social programs.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Supported non-ambulatory residents in range of motion exercises.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
Education
La Grange High School
La Grange, TXSome College (No Degree) - Culinary
The Art Institute of Austin
Round Rock, TXSkills
- Customer transactions
- Cash management
- Bank product knowledge
- Security procedures
- Problem resolution
- Team collaboration
- Attention to detail
- Effective communication
- Time management
- Emotional support
- Adaptability
- Drawer balancing
- Currency conversion
- Stress tolerance
- Cash handling and management
- Cash handling
- Confidentiality and discretion
- Professionalism and courtesy
- Reliable
- Approachable
- Customer relationship building
- Compliance, banking laws, and regulations
- Exceptional customer service
- Patience and empathy
Timeline
Teller
Prosperity Bank
04.2022 - Current
CNA
Towers Nursing Home
01.2019 - 03.2022
CNA
Lamun Lusk Sanchez Texas State Veterans Home
01.2016 - 05.2019
La Grange High School
Some College (No Degree) - Culinary
The Art Institute of Austin