Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brianna Crayton

Cordova,TN

Summary

Versatile professional with a strong foundation in human resources management, customer service, and administrative operations Proven ability to foster positive employee relations and resolve conflicts efficiently, ensuring a productive work environment Skilled in utilizing HRIS and property management systems like Yardi and StoreEdge to streamline operations and maintain accurate records Adept at conducting data analysis to inform strategic decision-making and improve organizational processes Experienced in compensation and benefits administration, employee onboarding, and compliance with employment law Strong interpersonal and communication skills, with a track record of delivering exceptional customer service in diverse professional settings Detail-oriented and organized, with proficiency in documenting, reporting, and managing sensitive information securely

Overview

4
4
years of professional experience
1
1
Certification

Work History

Security Guard

Securitas Company
Memphis, TN
03.2025 - Current
  • Securing area at a warehouse
  • Documenting reports every hour
  • Documenting incidents reports when needed
  • Patrolling area every hour.

Security Guard

Security Engineers Inc.
Memphis, TN
05.2024 - 03.2025
  • Ensured the safety and security of Regions Bank by conducting routine patrols and monitoring both interior and exterior premises to deter unauthorized activity
  • Provided exceptional customer service by greeting and assisting customers at the entrance, fostering a welcoming and secure environment
  • Maintained accurate and detailed hourly incident and activity reports, ensuring comprehensive documentation for operational accountability

Property Manager

U-Stor
Memphis, TN
09.2022 - 05.2024
  • Managed tenant relations by contacting tenants, sending out payment reminder letters, and making weekly collection calls
  • Utilized Yardi and StoreEdge software for scheduling and work orders
  • Provided exceptional customer service by assisting tenants with their storage units and addressing their concerns

Customer Service Representative

Connexion Points
Memphis, TN
08.2021 - 06.2022
  • Assisted senior citizens over the phone with enrolling in Medicare Advantage plans, working 40 hours a week
  • Demonstrated active listening and verbal communication skills in customer interactions
  • Verified personal information and ensured accurate documentation and submission of applications
  • Highlighted achievements include successfully guiding numerous seniors through the Medicare enrollment process and resolving any issues promptly

Education

Masters of Business Administration - Healthcare Services

Keller Graduate School of Management
Naperville, IL
08.2027

Health Services Management Certification -

05.2026

Bachelor of Science - Technical Management, Human Resources Management

DeVry University
Naperville, IL
04.2024

Skills

  • Employee Relations
  • Conflict Resolution
  • Compensation & Benefits
  • Data Analysis
  • Customer Service
  • Project management
  • Leadership skills
  • Health communication
  • Critical thinking
  • Verbal and written communication
  • Security operations
  • Access badge distribution
  • Premises surveillance
  • Report preparation
  • Emergency awareness
  • CCTV monitoring
  • Document preparation
  • Incident reporting
  • Workplace safety
  • Vehicle inspections
  • Security camera monitoring

Certification

Licensed Pharmacy Technician, Memphis, TN, 06/30/25

Timeline

Security Guard

Securitas Company
03.2025 - Current

Security Guard

Security Engineers Inc.
05.2024 - 03.2025

Property Manager

U-Stor
09.2022 - 05.2024

Customer Service Representative

Connexion Points
08.2021 - 06.2022

Masters of Business Administration - Healthcare Services

Keller Graduate School of Management

Health Services Management Certification -

Bachelor of Science - Technical Management, Human Resources Management

DeVry University